Работа Customer Support
331 нови обяви за работа
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Location: Work from Home (Remote) Language: Requirement: German and English (Level B2 or Higher) Working Hours: Monday to Friday, 10:00 AM - 7:00 PM About Us: We are a leading provider of antivirus software solutions, committed to ensuring our cust...
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1,780 лв - 2,100 лв / месец (нето) от работодател At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Social media specialist with estonian/slovenian/latvian and english (full-time or part-time/ remote)
Астреа Рикрутмънт Eоод
1,780 лв - 2,250 лв / месец (нето) от работодател At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Air travel voice support with english (day and later shifts/on-site)
Астреа Рикрутмънт Eоодгр. София
1,550 лв - 2,100 лв / месец (нето) от работодател 
Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Bilingual communication services support expert in german and italian
Астреа Рикрутмънт Eоодгр. София
2,410 лв - 2,820 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- 2,410 лв - 2,820 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
IBI Co., a licensed employment agency in Bulgaria (License No. 2981), is seeking an Online Store Support Specialist for Perfumes and Cosmetics for the market in Romania. Position Overview: The Online Store Support Specialist will be responsible for...
- Пълно работно време Постоянна работа Дистанционно интервю
System and Network Support Specialist We are looking for an IT technical support for IT systems, infrastructure and customer support. The person will be reporting to country IT Lead. Job Responsibilities: You will undertake some or all of the foll...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
We are looking for a Client Adviser with Italian and English to join our newest project in the renewable energy sector. Working hybrid in Sofia, Bulgaria, you will be pivotal in providing support via telephone, email, and live chat for our portfolio ...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Our new client is the largest construction equipment manufacturer in the world. Over the last century they have helped to improve the lives of people all over the world with their products. Their new digital solution products and services are created...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Our new client is the largest construction equipment manufacturer in the world. Over the last century they have helped to improve the lives of people all over the world with their products. Their new digital solution products and services are created...
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About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a uniqu...
- 2,100 лв - 2,250 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Data Administrator with German Sofia/hybrid 29.000-34.000 BGN gross/year + bonus up to 5000 BGN net/year Nordic Recruitment & Consulting offers efficient IT and Cyber Security recruitment and business consulting in Bulgaria - and beyond. Having lo...
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Account representative with indonesian, malaysian, vietnamese, thai or hindi
Top Skills Recruitmentгр. София
Пълно работно време Постоянна работа Top Skills Recruitment is an agency that provides a full range of HR services. We assist Bulgarian and international companies attract the most suitable and skilled people. Our team consists of professionals with experience in consulting and the skil...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Back Office Specialist with Portuguese and English *All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutio...
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Пълно описание
Location: Work from Home (Remote) Language: Requirement: German and English (Level B2 or Higher) Working Hours: Monday to Friday, 10:00 AM - 7:00 PM
About Us:
We are a leading provider of antivirus software solutions, committed to ensuring our customers' digital security and peace of mind. We provide comprehensive, user-friendly products designed to protect our customers from the latest cybersecurity threats. Our mission is to deliver exceptional customer service while offering cutting-edge technology to safeguard online experiences.
Position Overview:
We are looking for a skilled and dedicated Customer Support Specialist to join our Antivirus Software Customer Support Project. This remote, voice-only position focuses on providing technical support, guidance, and assistance to our German-speaking customers, with English proficiency (Level B2 or higher) required for internal communication and support.
As a key member of our team, you will provide technical service and support to our users, assisting with issues related to app functionality, subscriptions, account maintenance, cancellations, and refunds. You will guide customers through troubleshooting steps and ensure they get the most out of their antivirus software.
If you’re ready to be a part of an exciting, growing company and enjoy the benefits of flexible working hours in a prime location, we’d love to hear from you!
About Us:
We are a leading provider of antivirus software solutions, committed to ensuring our customers' digital security and peace of mind. We provide comprehensive, user-friendly products designed to protect our customers from the latest cybersecurity threats. Our mission is to deliver exceptional customer service while offering cutting-edge technology to safeguard online experiences.
Position Overview:
We are looking for a skilled and dedicated Customer Support Specialist to join our Antivirus Software Customer Support Project. This remote, voice-only position focuses on providing technical support, guidance, and assistance to our German-speaking customers, with English proficiency (Level B2 or higher) required for internal communication and support.
As a key member of our team, you will provide technical service and support to our users, assisting with issues related to app functionality, subscriptions, account maintenance, cancellations, and refunds. You will guide customers through troubleshooting steps and ensure they get the most out of their antivirus software.
Key Responsibilities:
- Provide technical support and troubleshooting for antivirus software-related issues.
- Assist customers with app issues, ensuring they can use all available features.
- Offer guidance on how to use antivirus features effectively for optimal protection.
- Address customer inquiries, concerns, and account maintenance requests.
- Help with subscription management, including cancellations and refunds.
- Provide clear, step-by-step instructions to resolve technical issues and answer customer questions.
- Ensure customer satisfaction by delivering fast, accurate, and effective solutions.
- Document and track customer interactions in a clear and organized manner.
- Collaborate with the team to improve the customer support experience.
Requirements:
- Native or fluent German speaker with a strong command of English (Level B2 or higher).
- Previous experience in customer support or technical service.
- Excellent verbal communication skills with a customer-friendly attitude.
- Ability to troubleshoot technical issues over the phone in a clear and effective manner.
- Strong understanding of antivirus software and general cybersecurity knowledge is a plus.
- Comfortable working remotely and handling voice-based customer support.
- Ability to handle sensitive issues like cancellations and refunds with professionalism and empathy.
- Solid organizational skills and attention to detail.
Why Join Us?
- Competitive salary and benefits.
- Flexible, remote work-from-home opportunity.
- Work with a dynamic, innovative, and supportive team.
- Career growth and development opportunities.
- Access to cutting-edge technology in cybersecurity.
What we Offer:
- Long-term job security with a permanent contract
- Attractive remuneration package and unlimited monthly bonus opportunities
- Additional health and life insurance for your security
- 21 days of paid annual leave
- Travel allowance & meal vouchers for a pleasant working environment
- Individual coaching and regular training to keep your knowledge up to date
- Clear career prospects with development opportunities within the company
If you’re ready to be a part of an exciting, growing company and enjoy the benefits of flexible working hours in a prime location, we’d love to hear from you!
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Мнения и оценки от служители
3.5
Добра 
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3.5
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3.9
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