At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a company specializing in customer experience technology that delivers outsourced sales, support, and business process services to large businesses, we are looking for – Social Media Specialist with Estonian/Slovenian/Latvian and English (Full-time or Part-time/ Remote).

Responsibilities:

• Provide customer support via tickets, phone calls, and social media platforms;
• Address customer inquiries, issues, and product questions promptly;
• Resolve concerns related to home appliances, coffee makers, and other household products;
• Offer solutions and troubleshooting advice for products;
• Collaborate with teams to improve customer experience;
• Stay informed about new products and updates.

Qualifications:

• Very good language skills in Estonian/Slovenian/Latvian and English;
• Experience in customer support across various channels, including social media;
• Knowledge of home appliances or customer service for tech products is a plus;
• Good multitasking, problem-solving, and organizational skills;
• Customer-focused with attention to detail.

Our client offer:

• Office location – good transport links and close to the metro;
• Flexible hours shifts and remote option;
• Health Insurance – after 3 months, with the option to add a family member;
• Gym membership – access to 200+ fitness centers;
• Meal vouchers.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).