Your potential has a place here with TTEC’s award-winning employment experience. As an E-commerce Customer Service Representative working onsite in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Bulgaria says it all! What You’ll be Doing: Join our dynamic ecommerce customer experience team and be at the forefront of supporting one of the world’s leading social commerce platforms. In this role, you’ll handle a variety of engaging responsibilities across multiple channels — from managing inbound tickets, emails, chats, and live calls, to providing top-tier assistance for refunds, returns, and product reviews. If you’re passionate about delivering exceptional customer service, driving satisfaction, and helping merchants thrive in a fast-paced digital environment, this is the perfect opportunity to make an impact.

During a Typical Day, You’ll:

• You’ll be the connection between this prominent social platform and their users including advertisers, resellers and creative talent;
• Investigate and resolve issues such as checking order and logistics status;
• Provide proactive outreach, conducting outbound calls for service recovery, case follow-ups, and marketing initiatives such as event invitations and lead generation.

What You Bring to the Role:

• Minimum 1 year of call center/customer service experience;
• Advanced English both written and spoken;
• Open availability to work any shift, including evenings and weekends;
• Ability to navigate through several web applications simultaneously while supporting customers live;
• Competency using Microsoft Windows.

What You Can Expect:

• Supportive of your career and professional development;
• An inclusive culture and community minded organization where giving back is encouraged;
• A global team of curious lifelong learners guided by our company values;
• And of course, competitive compensation including performance-based bonuses and a healthy benefits package based on your position that could include paid time off, tuition reimbursement, health, and wellness incentives.

A Bit More About Your Role: We’re committed to ensuring you have the skills and support to be successful in your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Submit your application today by clicking on the Apply Online button.

Please send us your CV in English. Only short-listed candidates will be invited for an interview. All documents will be treated with the highest level of confidentiality.