At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a worldwide pioneer in providing exceptional client interactions, enhancing lives with each engagement for the leading global brands, we are looking for – Air Travel Voice Support with English (day and later shifts/on-site).

Responsibilities:

• Handle phone inquiries concerning customer questions about partner policies, guidelines,

and procedures;

• Assist with requests for real-time flight status updates and baggage tracking details;
• Provide clear and accurate information regarding fare structures, discounts, and promotional offers;
• Serve as the primary point of contact for resolving customer concerns efficiently and professionally;
• Ensure compliance with company standards while delivering high-quality customer support;
• Act as a brand ambassador, fostering positive customer relationships through effective communication.

Qualifications:

• Previous experience in customer service, call center support, or a related field;
• Strong verbal and written communication skills in English;
• Ability to multitask and handle inquiries in a fast-paced environment;
• Excellent problem-solving skills with a customer-focused mindset;
• Familiarity with digital platforms and customer support software;
• High level of patience, empathy, and adaptability when assisting customers.

Our client offer:

• Relocation package including reimbursement for travel costs;
• One month of accommodation provided, with the option for a hotel stay;
• Rental bonus offered for three months after hotel check-out;
• Health insurance coverage, offering additional medical benefits;
• Food vouchers to support meal expenses;
• Access to a multisport card with partial co-financing, as well as guidance from life coaches

and organizational psychologists.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).