At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and process optimization for global clients, we are looking for – PTE Support Coordinator with Lithuanian or Irish, or Estonian, or Icelandic.

Key Responsibilities:

• Support customers via phone, email and chat;
• Assist with orders, subscriptions, and access to books and movies;
• Resolve issues quickly while keeping customers happy;
• Log interactions and follow up when needed;
• Collaborate with other teams to solve complex cases;
• Stay updated on new releases and promotions.

Requirements:

• Fluency in Lithuanian, Irish, Estonian, or Icelandic and good English;
• Experience in customer support is a plus;
• Strong communication and problem-solving skills;
• Positive attitude and customer-first mindset;
• Confident with basic tech and online tools;
• Passion for books and movies is a big plus.

What our client offers:

• Competitive salary package with appealing benefits;
• Opportunities for career development and internal growth;
• Training programs to support skill enhancement;
• Friendly and encouraging team environment;
• Flexible working hours in a part-time role;
• Chance to gain experience in an international setting.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).