At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Client Support Advisor with Croatian or Slovenian.

Responsibilities:

• Engage with our customers via email, chat, and phone, providing timely, professional, and

friendly support;

• Share clear, accurate, and helpful information about our products and services;
• Stay informed on product updates, brand news, and industry trends to offer the best guidance;
• Investigate and resolve customer inquiries, ensuring solutions that truly help;
• Keep detailed records of interactions and case notes in our system;
• Contribute to creating a seamless and positive experience for every customer.

Qualifications:

• Excellent communication skills, both written and verbal;
• Fluency in Croatian or Slovenian, with strong English proficiency;
• Prior experience in customer support or a similar role is a plus;
• A customer-focused mindset with a proactive approach to problem-solving;
• Comfortable using computers and confident with MS Office tools;
• Organized, detail-oriented, and able to thrive independently or as part of a team.

Our client offers:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).