At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients, a global leader in B2B sales services, specializing in driving revenue growth and digital transformation through strategy, talent, and technology, we are looking for

• Software Implementation Specialist with Arabic or French, Polish or Swedish (Hybrid).

Responsibilities:

• Lead new client onboarding and ensure a seamless transition to our software solutions;
• Build strong relationships through face-to-face meetings to encourage product adoption and

engagement;

• Track and manage customer progress from initial setup to full license activation;
• Provide expert advice on best practices and help clients optimize their use of our products;
• Maintain accurate records of client interactions and activities in the CRM system;
• Quickly troubleshoot and resolve client issues, coordinating with internal teams when needed.

Qualifications:

• Fluent in Arabic or French or Polish or Swedish and English, with excellent verbal and written skills;
• Two years’ experience in client support or BPO roles, ideally in tech or software industries;
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel);
• Strong communicator with excellent organizational and project management skills;
• Comfortable working with CRM platforms and managing client cases or tickets;
• Customer-focused and consultative, with the ability to analyze data to improve client outcomes.

Our client offers:

• Monday-Friday standard working hours (hybrid model);
• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (on top of salary);
• Bonuses for major life events (marriage, childbirth, graduation);
• Health and dental insurance, plus life insurance coverage;
• Performance-based bonuses;
• Office near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).