Location: Work from Home (Remote) Language: Requirement: German and English (Level B2 or Higher) Working Hours: Monday to Friday, 10:00 AM - 7:00 PM

About Us:

We are a leading provider of antivirus software solutions, committed to ensuring our customers' digital security and peace of mind. We provide comprehensive, user-friendly products designed to protect our customers from the latest cybersecurity threats. Our mission is to deliver exceptional customer service while offering cutting-edge technology to safeguard online experiences.

Position Overview:

We are looking for a skilled and dedicated Customer Support Specialist to join our Antivirus Software Customer Support Project. This remote, voice-only position focuses on providing technical support, guidance, and assistance to our German-speaking customers, with English proficiency (Level B2 or higher) required for internal communication and support.

As a key member of our team, you will provide technical service and support to our users, assisting with issues related to app functionality, subscriptions, account maintenance, cancellations, and refunds. You will guide customers through troubleshooting steps and ensure they get the most out of their antivirus software.

Key Responsibilities:

• Provide technical support and troubleshooting for antivirus software-related issues.
• Assist customers with app issues, ensuring they can use all available features.
• Offer guidance on how to use antivirus features effectively for optimal protection.
• Address customer inquiries, concerns, and account maintenance requests.
• Help with subscription management, including cancellations and refunds.
• Provide clear, step-by-step instructions to resolve technical issues and answer customer questions.
• Ensure customer satisfaction by delivering fast, accurate, and effective solutions.
• Document and track customer interactions in a clear and organized manner.
• Collaborate with the team to improve the customer support experience.

Requirements:

• Native or fluent German speaker with a strong command of English (Level B2 or higher).
• Previous experience in customer support or technical service.
• Excellent verbal communication skills with a customer-friendly attitude.
• Ability to troubleshoot technical issues over the phone in a clear and effective manner.
• Strong understanding of antivirus software and general cybersecurity knowledge is a plus.
• Comfortable working remotely and handling voice-based customer support.
• Ability to handle sensitive issues like cancellations and refunds with professionalism and empathy.
• Solid organizational skills and attention to detail.

Why Join Us?

• Competitive salary and benefits.
• Flexible, remote work-from-home opportunity.
• Work with a dynamic, innovative, and supportive team.
• Career growth and development opportunities.
• Access to cutting-edge technology in cybersecurity.

What we Offer:

• Long-term job security with a permanent contract
• Attractive remuneration package and unlimited monthly bonus opportunities
• Additional health and life insurance for your security
• 21 days of paid annual leave
• Travel allowance & meal vouchers for a pleasant working environment
• Individual coaching and regular training to keep your knowledge up to date
• Clear career prospects with development opportunities within the company

If you’re ready to be a part of an exciting, growing company and enjoy the benefits of flexible working hours in a prime location, we’d love to hear from you!