Работа Customer Support в София
133 нови обяви за работа
-
Sesame Online EOOD is a company, working alongside luck. We are an online sports betting and casino platform, the logical extension of the brick-and-mortar Sesame gaming clubs, present on the Bulgarian market for the last 20 years. The advantages tha...
-
Do you speak fluent Dutch? Do you have good knowledge of English? Then you could be the perfect match for us! Due to our incredible growth, we’re looking for Dutch speaking superstars to join our lively, fun-loving team in Bulgaria to support us...
-
Do you speak fluent German? Do you have good knowledge of English? Then you could be the perfect match for us! Due to our incredible growth, we’re looking for German speaking superstars to join our lively, fun-loving team in Bulgaria to support ...
-
Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of private business sector worldwide. For one of our exclusive clients - operating in the field of online casinos, we are looking for a ...
-
Outbound Customer Support Specialist with German You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, proje...
-
Ingram Micro 27000+ people all over the world – talented and experienced – this is the Ingram Micro team. We are a Global Technology and Supply Chain Service Provider. We respect our associates’ imagination, personality, and self-expression. We...
-
Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide. For one of our clients, a fast-growing company in the field of iGaming, we have an opening for...
-
Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide. For one of our clients, a fast-growing company in the field of iGaming, we have an opening for...
-
If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support with Danish, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solutions to eve...
-
Fitbit customer support specialist with norwegian and english
Telus International Bulgariaгр. София
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support Specialist with Norw...
-
Join our Energetic Fitbit Team and Unleash Your Passion for Health and Technology! We have an exciting opportunity waiting for you! Become a valued member of our Fitbit Team and be part of a dynamic and supportive group. As a Fitbit Customer Suppor...
-
Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With more than 50 000 engineers and digital experts in 30 countries...
-
Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With more than 50 000 engineers and digital experts in 30 countrie...
-
Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! Take the opportunity to be a part of a world-known ...
-
2,000 лв - 2,730 лв / месец (нето) от работодател
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
We are looking for Customer Support Team Lead with Spanish
Responsibilities:
Leadership and Team Management: Lead, mentor, and manage a diverse customer support team to ensure they provide the highest quality of service. Develop and oversee training programs to enhance team skills and knowledge.
Strategic Planning: Develop and implement strategic plans to enhance customer support operations, including setting and monitoring KPIs, improving customer satisfaction levels, and reducing response times.
Process Optimization: Continuously assess and improve customer support processes and procedures to ensure efficiency and effectiveness. Implement best practices in handling customer inquiries, complaints, and feedback.
Customer Engagement: Oversee all customer support channels, including phone, chat, and email, ensuring customers receive timely and accurate assistance. Escalate complex issues as necessary and follow through to resolution.
Compliance and Verification: Ensure compliance with industry regulations, including conducting first-level verification of customers based on provided documents. Work closely with the compliance department to adhere to all legal and regulatory requirements.
Cross-Departmental Collaboration: Liaise with other departments, such as Marketing, Compliance, and IT, to ensure a cohesive approach to customer satisfaction and operational excellence.
Reporting and Analysis: Provide regular reports on customer support metrics, insights, and trends to senior management. Use data to drive decisions and improvements in the customer support area.
Qualifications:
- Bachelor’s degree in Business Administration, Communications, or related field.
- 3+ years of experience in customer support, with at least 1 year in a managerial role, preferably within the online casino and sportsbook industry.
- Proficient in Spanish and English; additional languages are a plus.
- Strong understanding of the Latin American market and cultural nuances.
- Proven ability to develop and manage customer support processes and teams.
- Exceptional leadership qualities with a focus on team development and empowerment.
- Ability to work in shifts and adapt to a flexible working schedule.
- Excellent communication, problem-solving, and decision-making skills.
- Prompt and fair selection process;
- Competitive monthly remuneration;
- Additional benefits (food vouchers, additional health insurance, sports cards, etc.);
- Trainings, celebrations, team-buildings, fresh fruits and beverages, relax area;
- Reward and recognition program;
- Positive and professional working environment;
- Great new office, 115z Tsarigradsko shose Blvd.
The documents submitted by you will be treated in the strictest confidentiality, according to the PDPA.
Средна заплата за сектора
2,100 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
300 лв / месец
32,850 лв / месец
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
При интерес от работодателя очаквайте връзка на посочените от вас контакти.