Back Office Specialist with Portuguese and English

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Work for a US Fortune Global 500 company that provides a wide range of professional services and solutions in strategy, consulting, digital, technology, and operations.

YOUR ROLE:

Collect information from clients’ platforms.

Conduct background checks for public records.

Request missing information.

Follow guidelines and policies, so the final review is sent to the client properly.

Execute an organized, efficient, and structured working process.

REQUIRED SKILLS:

Fluent in Portuguese and English.

Excellent computer literacy and proficiency with MS Office applications.

Accuracy, attention to detail, and excellent research skills.

Previous experience in a back office or customer support role will be considered an advantage.

WHAT WE OFFER:

An attractive remuneration + monthly performance bonuses. Referral bonuses.

Fixed working days (Monday-Friday) with flexible shifts.

Full training provided.

Additional health insurance and other social benefits. Exclusive discounts & offers. Digital vouchers.

Open-minded management team promoting innovation, personal, and professional development.

Permanent employment; full-time