Spirit of the Role:

• Process mainly outbound calls with business customers;
• Interact with customers via phone and email;
• Educate customers how to upgrade their accounts;
• Processing client's data;
• In doing the above, follow detailed instructions as outlined in company documents;
• For service level agreement in jeopardy, follow established escalation rules.

• Fluency in German;
• Good level of English;
• Previous customer service experience is a strong advantage;
• Team player across boarders;
• Attention to detail and accuracy;
• Ability to adapt to changing processes and strategy;
• Strong communication and interpersonal skills;
• Good time management skills;
• Results-driver with action orientation.