Junior Trainer

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

As a Junior Trainer at Pontica Solutions, you'll support the training of new and existing staff in a fast-paced BPO environment. Working with Senior Trainers and Operations, you'll help deliver effective sessions to ensure employees are equipped for success. This role offers hands-on experience, continuous learning, and growth opportunities. #wegrowtogether

What You’ll Do?

• Conduct live training sessions (in-person and online)
• Deliver a wide range of training sessions to teams and individuals
• Use tools like quizzes and interactive activities to boost learning
• Foster an engaging, inclusive learning environment
• Adapt your approach for different audiences and topics
• Be a positive, energetic presence in all training sessions
• Support the onboarding process for new employees with product training

Who You Are?

• Background in teaching or experience in leading training sessions
• A confident speaker with strong verbal communication skills
• Extroverted and people-friendly — you thrive around others
• Comfortable with all types of training, from soft skills to basic technical topics
• Fluent in English (C1 level) – both spoken and written
• You just genuinely love training and teaching
• Organized, reliable, and open to feedback
• Great at creating quizzes and simple training aids to keep sessions fun and effective

What’s in it for you?

• Friendly, diverse, and talented team
• Possibility for professional development, mentorship, and training
• Health insurance, digital food vouchers & exclusive discounts and a Multisport card
• Attractive pay and referral bonuses
• 20 days of paid leave per year + 5 additional based on tenure + 2 days off for volunteering
• An open-minded management team that promotes innovation, alongside personal and professional growth.
• Permanent, full-time employment.