Работа Customer Service Representative English
309 нови обяви за работа
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2,430 лв / месец (нето) от работодател 
Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит Role Specific: Customer Service Representative (Returns) with Greek, English, Bulgarian is responsible for escalated return requests that have been rejected by the platform and subsequently contested by either the customer or the seller. He/she serve...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. Our deep expertise, technology-driven delivery and continu...
- 3,040 лв / месец (нето) от работодател
We are seeking a Customer Service Representative for our client, a well-established international company in the digital marketing and SEO services industry. This is a fully remote position, and we are looking for someone with excellent English commu...
- Пълно работно време Постоянна работа
Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide. For one of our clients, a fast-growing company in the field of iGaming, we have an opening for...
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Sportswear customer support specialist with german or french (monday-friday)
Баб Консулт Eоодгр. София
2,120 лв - 2,520 лв / месец (нето) от работодател Пълно работно време Постоянна работа Дистанционно интервю Подходяща и за кандидати с малък или без опит Imagine working for one of the world's most recognizable sportswear brands, helping customers who genuinely love the products they are buying. No cold calls.✔ No sales targets.✔ No pressure to sell.✔ Just real conversations, problem-solving, a...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Служители обслужване на клиенти T MARKET е част от нидерландската бизнес група Paretas B.V и над 20 години е сред утвърдените търговски вериги в Б...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
HCLTech is a global technology company, home to more than 226,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and produc...
- 1,820 лв - 2,280 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа Дистанционно интервю
Customer Support Specialist with German (FinTech) * All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutio...
- 1,870 лв - 3,340 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being ...
- Пълно работно време Постоянна работа
Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of private business sector worldwide. Are you ready to start your dream job? Are you sales oriented, motivated and dynamic person searc...
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Multilingual customer experience consultant with german | dutch | danish | french or spanish
Баб Консулт Eоод 1,520 лв - 2,430 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит BAB Consult is looking for a Multilingual Customer Experience Consultant with German | Dutch | Danish | French or Spanish who would like to join an international Customer Service team in Greece. You will work for one of the world’s leading custome...
- Пълно работно време Временна / Сезонна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит
Специалист Обслужване на клиенти /по заместване/ SOpharmacy е модерна концепция аптеки, създадени с вдъхновение и професионализъм и за нашат...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
СПЕЦИАЛИСТ ОБСЛУЖВАНЕ НА КЛИЕНТИ, ГР. СОФИЯ Специалист обслужване на клиенти във Финансов център Търсиш първа или нова стъпка в кариер...
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Company Description dxFeed dxFeed is a subsidiary of Devexperts — a globally recognized fintech leader in capital markets technology. As an integral part of this established financial technology provider, dxFeed serves buy-side and sell-side firm...
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Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Customer Service Representative with Greek, English, Bulgarian
2,430 лв / месец
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Подходяща и за студенти
- Дистанционно интервю
- Подходяща и за кандидати с малък или без опит
Пълно описание
Role Specific: Customer Service Representative (Returns) with Greek, English, Bulgarian is responsible for escalated return requests that have been rejected by the platform and subsequently contested by either the customer or the seller. He/she serves as an impartial arbitrator and manages case files end-to-end while also conducting outbound calls to gather evidence, communicate decisions, and facilitate early resolution.
The responsibilities of the Customer Service, returns with Greek, English, Bulgarian, are but not limited to:
Personal skills
Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! External Referral Program - Bulgaria
We’re looking forward to meeting you!
You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.
Concentrix Bulgaria is an equal-opportunity employer. Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
The responsibilities of the Customer Service, returns with Greek, English, Bulgarian, are but not limited to:
- Proactively contact customers or sellers when additional information or documentation is required to process a dispute.
- Inform parties of final decisions by phone, clearly explaining the rationale, applicable policies, and any further steps available.
- Conduct mediation calls in cases where an early resolution is feasible prior to issuing a formal decision.
- Maintain a professional, empathetic, and neutral tone in all outbound interactions, particularly when delivering unfavorable outcomes.
- Record all case notes, evidence, communications, and decisions in the CRM system accurately and within agreed SLA timelines.
- Identify recurring dispute patterns and report findings to Team Lead and Quality Assurance to drive policy improvements.
- Stay current with updates to return policies, platform rules, and relevant consumer regulations.
- Support onboarding and knowledge-sharing for new team members as needed
- Adheres to all Health and Safety regulations, internal Concentrix, IT and local policies and procedures
- Understands and apply Business Controls, data privacy and security guidelines/regulations. Maintain Workstation Security at any time
- Performs additional tasks according to business needs
Requirements:
- High school, college or university degree
Working experience
- Minimum 1–2 years in customer service, compliance, dispute resolution, or e-commerce operations
- Experience in handling phone calls, e-mails, chat
- Experience in a multinational environment
Language skills
- Native and/or full professional proficiency of the Greek, English, Bulgarian language
PC skills
- Good knowledge and work with the MS Office applications
- Excellent knowledge and work with keyboarding
- Working knowledge of CRM platforms, order management systems, and shipment tracking tools
Personal skills
- Excellent communication skills and telephone manner
- Ability to evaluate conflicting information and deliver impartial, defensible decisions
- Clear, calm, and persuasive communicator in both written and verbal formats
- Good organizational and multi-tasking skills
- Capable of working effectively in a high-volume, time-sensitive environment
- High accuracy and attention to detail
- Ability to work with targets and with deadlines
- Initiative person, willing to learn and develop
- Consistent neutrality toward both customers and sellers throughout all interactions
- Flexibility to adapt to changing business environment
- Ability to work in a team.
Key Responsibilities:
- Receive, triage, and prioritize incoming dispute cases raised against rejected return requests.
- Collect and review all relevant evidence including order history, shipping records, photographic documentation, and prior communication logs.
- Evaluate the claims of both the customer and the seller against platform policies and applicable consumer protection standards.
- Issue binding, well-reasoned arbitration decisions and communicate outcomes to both parties in writing.
- Identify complex or high-risk cases requiring escalation and route them to legal, compliance, or senior operations teams as appropriate.
- Demonstrate exemplary attendance and punctuality
- Maintains stable performance under pressure
What we offer:
- Flexible working hours: Monday - Friday; From 09:00 AM - 18:00 o'clock;
- Convenient office location, close to bus stations and the metro
- Competitive salary of 1600 EUR Gross + performance-based bonuses
- Professional Development and Career Navigation programs to map out the steps in your development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more!
Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! External Referral Program - Bulgaria
We’re looking forward to meeting you!
You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.
Concentrix Bulgaria is an equal-opportunity employer. Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Социални Придобивки
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Средна заплата за сектора
2,430 лв / месец
Посочена от работодателя
минимална
300 лв / месец
максимална
359,150 лв / месец
Мнения и оценки от служители
3.4
Добра 
3.1
3.1
3.0
3.3
3.0
3.2
1.8
1.3
1.9
1.8
1.3
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
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