About the Company: We are a global BPO company established in 2012, with strategically located delivery centers across multiple regions. We pride ourselves on fostering long-term, trusted partnerships with industry-leading companies in the USA and Europe, offering outsourced solutions that enhance operational efficiency and support business growth. We are looking for driven, proactive individuals to join our dynamic team. We would love to hear from you if you're excited to work on innovative projects within a collaborative, fast-paced environment.

Join us on our journey!

The Perfect Candidate:

• Excellent command of German at C1 level (both written and spoken) or strong proficiency in Swiss German (Schweizerdeutsch).
• Additional English or other language skills.
• Ability to communicate clearly and professionally with customers.
• Experience in customer service, after-sales, or any client-facing role is an advantage.
• Strong interest in customer care and problem-solving within a structured, process-driven environment.
• Technical understanding and confidence working with digital tools.
• Good knowledge of MS Office; experience with helpdesk systems (e.g., Zendesk) is a plus.
• Team-oriented, supportive, and adaptable to changing priorities.

Key Responsibilities:

• Provide written and phone support to customers, ensuring clear, friendly, and solution-oriented communication.
• Act as a link between customers and internal departments such as Purchasing, Logistics, and IT, ensuring seamless information flow.
• Analyze and evaluate customer feedback to contribute to the continuous improvement of the customer experience.
• Handle customer correspondence independently and with consistently high service quality.
• Coordinate service requests between customers and suppliers.
• Optimize and define processes to ensure smooth handling of customer inquiries.

Why Join Us:

• Be part of a growing company with a strong global presence.
• Work in a collaborative and inclusive team environment, where your contributions truly matter.
• Flexible benefits package, including Food Vouchers and Sports Card.

We encourage applications from individuals with disabilities and provide reasonable workplace accommodations as needed. Only shortlisted candidates will be contacted.