UpSkill is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being friendly is the best policy, and that’s why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent. If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment up to the first day at your new job. We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!

Our current client is a leading global business process outsourcing company with strong presence on the Bulgarian market. On their behalf, we are currently looking for talented and motivated Customer Experiеnce Specialists who would like to join their new project and support the customers of a well-renowned UK telecommunications services provider.

Responsibilities:

• Providing daily contact with end users of products and services;
• Providing feedback to end users after request or after processing a specific case;
• Maintaining up-to-date information in the database about performed activities and operations;
• Operating with specialized software to provide queries and support for work systems.

Requirements:

• Good level of English;
• Excellent communication skills;
• Positive and responsive approach to communication;
• Ability to work in a dynamic environment;
• Ability to adapt quickly to changing conditions;
• Excellent computer literacy – MS Office;
• Excellent skills to prioritize and manage time;
• Ability to work in a team;
• High level of self-discipline, confidentiality, and precision.
• Previous experience in communication and customer service will be considered an advantage.

The company offers:

• Opportunity for career development in a large global company;
• Attractive salary;
• Highly competitive remuneration package;
• Referral bonuses;
• Food vouchers;
• Multisport program;
• Metro partnership program;
• Additional health insurance (for employees and their spouses and children);
• Initial and ongoing training;
• Events/Incentive programs and team building activities;
• Discounts for bank services and products;
• Hybrid work model;
• Excellent working conditions;
• Dynamic and challenging environment.

If you meet the above-mentioned criteria, don’t hesitate to apply! We welcome the opportunity to learn more about you! Please send your CV in English. Please note that only short-listed candidates will be contacted. License №2826. We will treat your application with full confidentiality!