Работа Customer Support Specialist
133 нови обяви за работа
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Customer Support Specialist with English Customer Support Specialist with English Spirit of the role: The Claims Expert is responsible for managing the whole lifecycle of an insurance claim – from the moment an accident happens until final resol...
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3,000 лв / месец (нето) от работодател
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Are you ready to take the next step in your career and to achieve your next challenge? If your answer is YES - join the leader of the BPO sector TELUS Digital Bulgaria! We are looking for an enthusiastic and adventurous person! As a Customer Suppo...
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Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES – join the leader of the CX (Customer Experience) sector TELUS Digital Bulgaria! We are looking for an enthusiastic and adventurous person! ...
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Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! Take the opportunity to be a part of a world-known compan...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Customer Support Specialist with English
Spirit of the role:
The Claims Expert is responsible for managing the whole lifecycle of an insurance claim – from the moment an accident happens until final resolution. The role incorporates investigating the circumstances around an accident, making decisions about coverage, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem solving, and communication skills. Previous insurance experience is not required. Extensive internal trainings ensure we internally build and develop a next generation of insurance experts.
- Serving as first point of contact for claims registration.
- Handling and settling insurance claims as per internal company procedures.
- Investigating the details around the claim by identifying and requesting relevant information from various parties.
- Making final decisions about coverage and indemnity.
- Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.
- Gathering and storing claims data according to internal compliance regulations.
- Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
- Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.
- Excellent knowledge of English language – C1.
- Strong communication skills, both verbal and written.
- Ability to work independently, organize and prioritize own tasks effectively.
- Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when needed.
- General computer literacy – MS Office.
- Work experience in customer service is preferred but not essential.
- 25 days annual holiday
- Opportunities for career progression
- Hybrid Workplace
- Flexible benefit program
- Home office equipment
- Options to buy Accenture's shares
- Luxury health & dental insurance; Life insurance
- Food vouchers
- Multisport cards
- Employee assistance program
- Bonuses for special occasions
- Free language courses
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
2,130 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
300 лв / месец
32,850 лв / месец
Мнения и оценки от служители
Служител, запитвания от клиенти и информация
Служителите за запитвания от клиенти и информация разглеждат жалби и отговарят за поддържането на добри взаимоотношения между дадена организация и нейните клиенти. Те управляват данните по отношение на удовлетвореността на клиентите и ги съобщават.
Необходими основни умения
- гарантиране на удовлетвореността на клиентите
- намиране на решения на проблеми
- извършване на няколко задачи едновременно
- общуване с потребители
- управление на график за задачи
- управляване на конфликтите
Необходими основни знания
- обслужване на клиенти
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
При интерес от работодателя очаквайте връзка на посочените от вас контакти.