About the Company: We are a global BPO company established in 2012, with strategically located delivery centers across multiple regions. We pride ourselves on fostering long-term, trusted partnerships with industry-leading companies in the USA and Europe, offering outsourced solutions that enhance operational efficiency and support business growth. We are looking for driven, proactive individuals to join our dynamic team. We would love to hear from you if you're excited to work on innovative projects within a collaborative, fast-paced environment.

Join us on our journey!

The Perfect Candidate:

• Must be comfortable working in a structured, process-driven environment, adhering to strict quality standards and daily production targets.
• Previous experience with product content creation, data verification, or annotation is an advantage, especially in e-commerce or fashion-related projects.
• Strong command of English and Bulgarian, with the ability to understand and handle product descriptions, classifications, and customer feedback accurately.
• Detail-oriented and quality-focused, ensuring high levels of accuracy in content creation, data correction, and annotation work.
• Able to work with internal documentation systems (JIRA, Confluence, Google Docs) and follow guidelines.
• Comfortable working independently, managing task volumes, and communicating efficiently with internal stakeholders.

Key Responsibilities:

• Create and fill in detailed product information for apparel and accessories, including materials, fit, and sizing, based on provided images and documentation.
• Review and verify pre-filled product information, correcting inaccuracies as needed.
• Evaluate image-based AI recognition of product attributes and validate or correct the identified details as part of annotation tasks).
• Review and classify customer complaints, escalate them to the appropriate teams, and resolve or correct issues where applicable.
• Follow internal processes for handling missing, unclear, or potentially non-compliant product data, escalating to authorized teams for final decisions.
• Work within the client’s proprietary systems and platforms via an administered Google profile, using tools such as JIRA, Google Docs, and Confluence for task tracking and documentation.
• Adapt to content availability fluctuations, including occasional waiting periods between content batches, and manage workloads accordingly.

Why Join Us:

• Be part of a growing company with a strong global presence.
• Work in a collaborative and inclusive team environment, where your contributions truly matter.
• Flexible benefits package, including Food Vouchers and Sports Card.

Only shortlisted candidates will be contacted.