Работа Customer Service Representative English в София
45 нови обяви за работа
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OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. Our deep expertise, technology-driven delivery and continu...
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myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 bu...
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Customer excellence Intern /Pharmaceutical company/ Manpower Bulgaria - your career partner! We are on the lookout for an ambitious university student - оur partner is а leading company in the Pharmaceutical sector. What they offer: Paid intern...
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At Sutherland, you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment. Sutherland Bu...
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2,250 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years. We believe that w...
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Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset class...
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1,780 лв - 1,940 лв / месец (нето) от работодател
We are seeking a dedicated and enthusiastic Customer Support Specialist with fluency in French/Spanish and English. In this role, you will serve as the primary point of contact for the customers, ensuring their inquiries are resolved efficiently and ...
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Консултант обслужване на клиенти в Контактен център В Банка ДСК се стремим непрестанно да предостaвяме най-доброто изживяване на нашит...
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2,820 лв - 3,090 лв / месец (нето) от работодател
Обичаш ли да пътуваш, да общуваш с хора и да създаваш положителни преживявания? Присъединете се към екипа на международно известна компа...
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Customer support advisor with english (no experience required - hybrid option)
Астреа Рикрутмънт Eоодгр. София
1,160 лв - 1,320 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years. We believe that w...
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2,410 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years. We believe that w...
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Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With more than 50 000 engineers and digital experts in 30 countries...
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If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support Specialist with French, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solut...
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Know Your Customer Analyst with French or English *All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solution...
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It's fun to work in a company where people truly BELIEVE in what they're doing! Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vi...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
In order to sustain our growth, we are looking to hire Logistics Service Representative with English
Job Summary:
The Logistics Service Representative will support Reverse Logistics and/or Customer Experience Programs requiring client system access. They support the Company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, they update the Company database with all appropriate information. The Logistics Service Representative supports all quality assurance efforts and Program criteria via phone and e-mail as well as wide usage of high-level logistics tools and systems.
Responsibilities:
- Perform/handle outbound and inbound customer communications;
- Advise customers on behalf of OnProcess Technology’s clients;
- Utilize clients third parties to provide the entitled service;
- Follow detailed instructions as outlined in Company documents;
- For service level agreement in jeopardy, follow established escalation rules;
- Update applicable Program Database(s) accurately;
- Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies;
- Identify and escalate data or program specific issues to appropriate level of management.
Requirements:
- Fluency in English;
- Ability to coordinate different internal and external parties;
- Previous customer service experience will be an advantage;
- Attention to detail and accuracy;
- Multi-tasking skills;
- Strong written, verbal and interpersonal communication skills;
- Ability to maintain confidentiality;
- Familiarity with or an ability to understand and utilize a database and MS Office programs.
What we offer?
- Competitive remuneration package;
- Excellent social benefits program – health insurance, Multisport, discounts program;
- Corporate culture focused on customer excellence, open communication, respect, integrity and personal growth;
- Great office location and modern business environment;
- Hybrid model of work - 50% working from home;
Only shortlisted candidates will be considered.
By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at OnProcess Technology. All job applications will be treated with strict confidentiality. The submission of personal data is voluntary. OnProcess Technology, in its role of data controller, guarantees that appropriate safeguards will be implemented in the processing of your data during the recruitment process and safe-keeping will be in compliance with the provisions of applicable legislation.
Средна заплата за сектора
2,130 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
300 лв / месец
32,850 лв / месец
Мнения и оценки от служители
Служител, запитвания от клиенти и информация
Служителите за запитвания от клиенти и информация разглеждат жалби и отговарят за поддържането на добри взаимоотношения между дадена организация и нейните клиенти. Те управляват данните по отношение на удовлетвореността на клиентите и ги съобщават.
Необходими основни умения
- гарантиране на удовлетвореността на клиентите
- намиране на решения на проблеми
- извършване на няколко задачи едновременно
- общуване с потребители
- управление на график за задачи
- управляване на конфликтите
Необходими основни знания
- обслужване на клиенти
Финален преглед
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