Работа Customer Service Representative English в София
37 нови обяви за работа
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OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. Our deep expertise, technology-driven delivery and continu...
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Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide. For one of our clients, a fast-growing company in the field of iGaming, we have an opening for...
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Консултант обслужване на клиенти в Контактен център В Банка ДСК се стремим непрестанно да предостaвяме най-доброто изживяване на нашит...
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Join our Energetic Fitbit Team and Unleash Your Passion for Health and Technology! We have an exciting opportunity waiting for you! Become a valued member of our Fitbit Team and be part of a dynamic and supportive group. As a Fitbit Customer Suppor...
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At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
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Направете кариера с HOMEMAX! В успешните фирми рaботят успешни служители! За подпомагане на нашия екип в гр. София, ж.к.Враждебна, търсим анг...
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Fitbit customer support specialist with norwegian and english
Telus International Bulgariaгр. София
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support Specialist with Norw...
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Outbound Customer Support Specialist with German You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, proje...
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ПОК „Доверие” АД е небанкова финансова институция с предмет на дейност допълнително пенсионно осигуряване. Компанията е създадена пре...
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Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! Take the opportunity to be a part of a world-known ...
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1,200 лв / месец (нето) от работодател
Служители обслужване на клиенти - 4,6 и 8 часа T MARKET е част от литовската MAXIMA GRUPE, която е лидер в търговията с бързооборотни стоки в Прибaлти...
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Join Us as a Spotify Customer Service Expert! About Us: Sutherland is a global leader in Customer Experience Management (CXM), dedicated to nurturing our clients' growth through innovative solutions and automation. With a presence in 60 locations wo...
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Ние сме ПОЩЕНСКА БАНКА, в която високо ценим и споделяме: Вдъхновяващо ЛИДЕРСТВО с непрекъснат стремеж към иновации; Доказана СТАБИЛНОС...
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Do you want to use your Italian language skills assisting our customers? Our new client - OBI is a German DIY (Do IT Yourself) company that was founded in 1970 and has a chain of over 500 stores in Europe. We believe that great people are the key t...
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Customer experience specialist with danish, finish, norwegian or swedish and english
Астреа Рикрутмънт Eоодгр. София
2,330 лв - 2,560 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that w...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
In order to sustain our growth, we are looking to hire Logistics Service Representative with English
Job Summary:
The Logistics Service Representative will support Reverse Logistics and/or Customer Experience Programs requiring client system access. They support the Company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, they update the Company database with all appropriate information. The Logistics Service Representative supports all quality assurance efforts and Program criteria via phone and e-mail as well as wide usage of high-level logistics tools and systems.
Responsibilities:
- Perform/handle outbound and inbound customer communications;
- Advise customers on behalf of OnProcess Technology’s clients;
- Utilize clients third parties to provide the entitled service;
- Follow detailed instructions as outlined in Company documents;
- For service level agreement in jeopardy, follow established escalation rules;
- Update applicable Program Database(s) accurately;
- Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies;
- Identify and escalate data or program specific issues to appropriate level of management.
Requirements:
- Fluency in English;
- Ability to coordinate different internal and external parties;
- Previous customer service experience will be an advantage;
- Attention to detail and accuracy;
- Multi-tasking skills;
- Strong written, verbal and interpersonal communication skills;
- Ability to maintain confidentiality;
- Familiarity with or an ability to understand and utilize a database and MS Office programs.
What we offer?
- Competitive remuneration package;
- Excellent social benefits program – health insurance, Multisport, discounts program;
- Corporate culture focused on customer excellence, open communication, respect, integrity and personal growth;
- Great office location and modern business environment;
- Hybrid model of work - 50% working from home;
Only shortlisted candidates will be considered.
By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at OnProcess Technology. All job applications will be treated with strict confidentiality. The submission of personal data is voluntary. OnProcess Technology, in its role of data controller, guarantees that appropriate safeguards will be implemented in the processing of your data during the recruitment process and safe-keeping will be in compliance with the provisions of applicable legislation.
Средна заплата за сектора
2,100 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
300 лв / месец
32,850 лв / месец
Мнения и оценки от служители
Служител, запитвания от клиенти и информация
Служителите за запитвания от клиенти и информация разглеждат жалби и отговарят за поддържането на добри взаимоотношения между дадена организация и нейните клиенти. Те управляват данните по отношение на удовлетвореността на клиентите и ги съобщават.
Необходими основни умения
- гарантиране на удовлетвореността на клиентите
- намиране на решения на проблеми
- извършване на няколко задачи едновременно
- общуване с потребители
- управление на график за задачи
- управляване на конфликтите
Необходими основни знания
- обслужване на клиенти
Финален преглед
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