Работа Customer Care Specialist в София
67 нови обяви за работа
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At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
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Are you looking for a job where you’ll not only feel like part of a team, but also have the opportunity to grow, whilst being in an amazing atmosphere? We are the perfect place for you! For over three years, we have been growing in the online betti...
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Are you ready to take the next step in your career and to achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! We are looking for an enthusiastic and adventurous perso...
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1,000 лв - 1,000 лв / месец (бруто) от работодател
Join our team today and enjoy a welcome boost with a 1000 BGN sign-on bonus – your future starts here! We are growing! Our brand-new client is a leading tobacco company dedicated to providing exceptional products and services to their customers. ...
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3,000 лв / месец (нето) от работодател
Are you enthusiastic about delivering top-notch customer experiences? Are you a master of turning frowns into smiles? We’re on the lookout for a Customer Support Specialist who thrives in a dynamic team! Celebrate your new role with a fantastic 2...
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Куриерска компания Express One BG e част от групата на Австрийските пощи и е един от водещите оператори на куриерски услуги на територията на с...
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UpSkill is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being friendly ...
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1,400 лв - 2,330 лв / месец (нето) от работодател
UpSkill is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being friendly ...
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Customer support with spanish and english night shifts (entry level tech) - 4/6/8 hours
Съдърланд Българиягр. София
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our d...
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We are growing! Our newest client is a genuine company producing innovative microdrinks, microteas, microlyte and microenergy drops. Focused on good health and sustainability, you will enjoy being part of this great team! Feeling excited? Apply and b...
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Ние сме ПОЩЕНСКА БАНКА, в която високо ценим и споделяме: Вдъхновяващо ЛИДЕРСТВО с непрекъснат стремеж към иновации; Доказана СТАБИЛНОС...
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МУНДУС СЪРВИСИЗ АД е най-голямата компания в България, предоставяща пълен набор от интегрирани фасилити услуги. Ние предоставяме услуги...
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Customer support specialist with danish or spanish with english (day or night shifts)
Астреа Рикрутмънт Eоодгр. София
2,170 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Customer Service Specialist with German With over 30 years of experience in the Transport & Logistics industry, Discordia is an established leader, ranked among the top 20 transport companies in Europe. We cover over 70 countries worldwide, with 40 ...
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Akkodis is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With more than 50 000 engineers and digital experts in 30 countries worldwide, we of...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Division Specific Information
Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We run medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.
Discover Impactful Work: PPD clinical research services is looking for Customer Assistant Specialist for its growing Medical Communications department.
Start a career you will enjoy! Join a team of energetic healthcare professionals supporting one or more pharmaceutical/biotech companies.
As a front-line specialist in our medical information contact center you will represent PPD clinical research services and the client(s) by providing concise, accurate and non-promotional information regarding the client’s medicinal products or devices to healthcare professionals and patients.
A day in the Life:
- The Customer Assistance Specialist provide high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel.
- Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and perform administrative responsibilities as needed.
- Provides high quality customer service to client such as : customers, consumers, health care professionals (HCP), and others
- Documents customer interactions according to PPD and client guidelines. Identifies AEs events and PCs.
- Maintains knowledge of policies and procedures including : client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Responding to non-medical information questions and processing of medical information requests (such as fulfillment, availability, device support)
- Performs line checks and system verifications and generate reports.
Education and Experience:
- University degree or a high school/secondary diploma.
- Previous experience that provides the knowledge, skills, and abilities to perform the job or equivalent combination of education, training, & experience.
- Experience in a call center environment will be considered an advantage.
Knowledge, Skills, Abilities:
- Excellent organizational skills
- Strong attention to detail
- Ability to handle multiple tasks
- Effective verbal and written communication skills
- Excellent problem solving skills
- Excellent language skills (comprehension, speaking, reading and writing)
- Fluency in English and French is required
- Excellent computer, verbal and written skills
- Time management skills
- Excellent interpersonal skills
- Ability to work in a team environment and/or independently as needed
- Demonstrated confidence and initiative
- Flexibility.
What we offer:
- Learning and development programme, ensuring you reach your potential
- Extensive benefits package based around the health and well- being of our employees
- Competitive salary
- Flexible working culture with work- life balance and possibility for remote working
- Collaborative and friendly environment
- Global exposure and opportunity to work on international assignments.
Our 4i Values:
Integrity – Innovation – Intensity – Involvement
If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Средна заплата за сектора
2,140 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
300 лв / месец
32,850 лв / месец
Мнения и оценки от служители
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