About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

Position Highlights:

Senior level position requiring a minimum 5 years of experience in Azure/DevOps Support acting as Analyst/Engineer in change or supporting Enterprise Hybrid environment with mission-critical applications.

Main responsibilities:

• Act as Support Engineer in the Cloud: Utilizing the existing processes (Incident, Change, Problem, Request, etc.) deliver high quality and timely support to the Hybrid Cloud infrastructure
• Ensure the documentation of the solution is up to date.
• Performs a permanent inventory and manages the different components.
• Monitors and analyzes performance, implements measures likely to improve the quality or productivity.
• Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Ensure excellent communication and collaboration between Applications and Infrastructures teams.
• Take active participation in joint troubleshooting and support activities with the infrastructure (On-Prem) teams for issues spanning between On-Prem and Cloud infrastructure
• Support Patching & Vulnerability management activities based on Patching team report and Defender for Cloud recommendations.
• Follow transition to run routine with project team, understand the new solution (architecture, requirements, process, documentation).
• Develop Left Shifting approach with monitoring teams and Service Desk (L1 & L2)

Main requirements:

• Proven experience in Support Function in Azure Services domain (5+ Years).
• Experience as DevOps Support in a very diverse IT landscape.
• Experience on Infrastructure Maintenance Support in a very diverse IT landscape.
• Knowledge of Hybrid (OnPrem + Cloud) infrastructure technologies.
• Knowledge of Datacenter infrastructure technologies (Blades, Middleware, Storage, Backup, Network).
• Proven experience in production environments / critical operations.
• ITIL Foundation certified.
• AZ-104 (Microsoft Azure Administrator)
• AZ-900 (Azure Fundamentals)

Main technologies:

• General Azure Cloud Administration
• Experience with Microsoft support and process
• Azure IaaS Layers, Azure AD – user and groups
• Azure IaaS (compute and networking layers)
• Windows Server System Administration (2008 R2 and above)
• Storage Account (Blob, File Share)
• Kubernetes / AKS & Kubernetes Pods
• Key Vault, DNS Zones, Virtual Networks
• Application Gateway (Load balancers and Web Application Firewall)
• PowerShell scripting

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to make incredible happen. Are you ready?