Пълно описание
Company Description
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Job Description
Are you a fan of new technologies, applications and state of the art devices? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Technical Support Specialists who will be dealing with support of routers, wi-fi set up and smart control systems and device integration.
Provide first class customer service and technical support through phone and e-mail:
Help customers with account, product and order -related inquiries Utilize provided tools and resources to resolve customer issues and walk-through Represent the client in a professional yet friendly manner through phone and e-mail interaction Adhere to client’s defined processes & procedures and company policies Transfer or endorse contacts to the appropriate department for resolution.
Qualifications
Excellent Spanish skills (B2 or higher) Excellent English skills (B2 or higher) Computer Navigation Skills and multi-tasking Knowledge in internet router's specifications, internet connectivity and troubleshooting Ability to communicate technical issues clearly to non-technical users Knowledge in Consumer Electronics' specifications, usage, and troubleshooting Excellent communication skills Flexible working hours
Additional information
Attractive salary and long-term job security with a permanent contract Paid one-month product training – full-time 21 days of paid annual leave Unique benefits package, including: Additional health and life insurance Meal and gift vouchers Transportation allowance Employee recognition programs Individual training for professional development Clear career prospects with internal promotion opportunities Modern and pleasant work environment with cozy relaxation areas Full-time, night shifts
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Job Description
Are you a fan of new technologies, applications and state of the art devices? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Technical Support Specialists who will be dealing with support of routers, wi-fi set up and smart control systems and device integration.
Provide first class customer service and technical support through phone and e-mail:
Help customers with account, product and order -related inquiries Utilize provided tools and resources to resolve customer issues and walk-through Represent the client in a professional yet friendly manner through phone and e-mail interaction Adhere to client’s defined processes & procedures and company policies Transfer or endorse contacts to the appropriate department for resolution.
Qualifications
Excellent Spanish skills (B2 or higher) Excellent English skills (B2 or higher) Computer Navigation Skills and multi-tasking Knowledge in internet router's specifications, internet connectivity and troubleshooting Ability to communicate technical issues clearly to non-technical users Knowledge in Consumer Electronics' specifications, usage, and troubleshooting Excellent communication skills Flexible working hours
Additional information
Attractive salary and long-term job security with a permanent contract Paid one-month product training – full-time 21 days of paid annual leave Unique benefits package, including: Additional health and life insurance Meal and gift vouchers Transportation allowance Employee recognition programs Individual training for professional development Clear career prospects with internal promotion opportunities Modern and pleasant work environment with cozy relaxation areas Full-time, night shifts
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- card_giftcardВаучери за Храна
- sports_footballКарта за Спорт
- timer_offГъвкаво Работно Време
- credit_cardБонусова Система
- groupsПартита/Тиймбилдинг
- emoji_food_beverageБезплатни Напитки
- videogame_assetЗала за Почивки/Забавления
- airport_shuttleБезплатен Служебен Транспорт
- health_and_safetyЗастраховка живот
- date_rangeДопълнителен Годишен Отпуск
- devicesДигитални услуги
- psychologyПсихолог
- shopping_cartОтстъпки/Намаления в Търговски Обекти
- emoji_peopleПрограма препоръчай приятел
- luggageРелокация
- schoolБезплатни Обучения/Курсове
- child_friendlyСтартов Пакет Раждане на Дете
- local_parkingБезплатно Парко Място