Работа Support Specialist

184 нови обяви за работа

  • icon Пълно работно време Постоянна работа Дистанционно интервю Подходяща и за кандидати с малък или без опит

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Customer Support Specialist with English (FinTech)

Pontica Solutions
location_on гр. Варна

icon 2,800 лв / месец (изчислена от Yox)

icon
  • Пълно работно време
  • Постоянна работа
  • Дистанционно интервю
  • Подходяща и за кандидати с малък или без опит

Пълно описание


Customer Support Specialist with English (FinTech)
  • * All interviews will be conducted remotely (online or by phone).
Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Join a fast-growing fintech company transforming the way people spend abroad. Leveraging open-banking technology and a modern, cloud-based stack, the engineering team continuously experiments with new approaches to push the boundaries of what’s possible in payments. You’ll be part of a small, friendly, and highly collaborative group where everyone has real ownership and influence.

What would you do in this role:

  • Respond to customer queries via phone, email, chat, and other support channels.
  • Assist with onboarding new users and guiding them through the setup process.
  • Help maintain and update help centre and internal knowledge base.
  • Flag recurring issues and suggest improvements to processes and tools.
  • Support the wider team with administrative tasks and day-to-day operations.
What skills are needed:
  • Fluent English is a must.
  • Strong communication skills and a customer-first mindset.
  • A proactive attitude and willingness to learn.
  • Comfortable working in a fast-paced, tech-driven environment.
  • Basic understanding of fintech or interest in financial services is a strong advantage.
  • Previous experience in customer support or operations is helpful but not required.
What we offer:
  • An attractive remuneration. Referral bonuses.
  • 5 days working week on schedule from Monday to Sunday -11:00-20:00
  • Full training provided.
  • Additional health insurance and other social benefits. Exclusive discounts & offers. Digital vouchers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.

Средна заплата за сектора


2,800 лв / месец (изчислена от Yox)

info-icon Средна работна заплата за града изчислена от YOX

минимална

300 лв / месец

максимална

359,150 лв / месец


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Резюме

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