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Technical Support Specialist L2
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Become part of a French community management and engagement platform used in 25 countries worldwide. It helps organizations create, manage, and grow fully branded private communities with features that enhance cultural identity, boost engagement, promote networking, and support revenue generation. Trusted by leading global institutions, the all-in-one solution fosters knowledge sharing, strategic alignment, and a sense of belonging. It transforms simple connections into vibrant learning communities for educational institutions and enhances member experiences in associations, driving shared interests and positive social impact.
- *All interviews will be conducted remotely (online or by phone).
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Become part of a French community management and engagement platform used in 25 countries worldwide. It helps organizations create, manage, and grow fully branded private communities with features that enhance cultural identity, boost engagement, promote networking, and support revenue generation. Trusted by leading global institutions, the all-in-one solution fosters knowledge sharing, strategic alignment, and a sense of belonging. It transforms simple connections into vibrant learning communities for educational institutions and enhances member experiences in associations, driving shared interests and positive social impact.
Your role:
- Monitor and resolve incoming Level 2 integration tickets using the ticketing system.
- Analyze issues, document troubleshooting steps, and ensure timely resolution in line with SLA guidelines.
- Communicate with customers to gather additional information and provide remote support.
- Consult troubleshooting guides and perform corrective actions in the back office or by coordinating with other teams.
- Create bug and data-fix tickets and escalate when necessary.
- Build and monitor technical dashboards to detect anomalies and alert management when needed.
- Answer integration-related questions from internal teams.
- Prepare detailed reports and documentation for the L2 Manager and share updates with relevant stakeholders.
- Excellent English (C1) – both written and spoken.
- Ability to analyze complex technical issues and provide effective solutions.
- Strong communication and documentation skills.
- Experience with ticketing systems and SLA-driven support processes is a plus.
- Strong technical knowledge of computer architecture, including:
- Windows environments
- APIs
- RDP
- Networks
- Databases
- An attractive remuneration. Referral bonuses.
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Digital Food Vouchers.
- Permanent employment; full-time.