Работа Operations Support
364 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи We are looking for a Senior Manager, Customer Support Operations to lead a global, cross-functional organization responsible for claims & returns operations, vendor support, and platform support services. In this role, you will ensure end-to-end serv...
- Пълно работно време Постоянна работа
At Destination Workplace, we believe that the right job is the key to a fulfilling life, and the right person is the driving force behind every successful business. We are here to connect talent with the appropriate role. Our partner is an internatio...
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1,440 лв - 2,880 лв / месец (нето) от работодател Пълно работно време Постоянна работа ЗА КОМПАНИЯТА "Рошен България" ЕООД е официален вносител на захарни изделия с марка "ROSHEN" в Република България. Компанията стартира своят...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria in Plovdiv! As a Customer Support & Payment Operations Speci...
- Пълно работно време Постоянна работа Дистанционно интервю
Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria in Plovdiv! As a Customer Support & Payment Operations Speci...
- Пълно работно време Постоянна работа Дистанционно интервю
HCLTech is a global technology company, home to more than 226,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and produc...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purpos...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purpos...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purpos...
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HVD HOTELS – утвърден лидер в луксозния туризъм и хотелиерството, отличаващ се с високи стандарти на обслужване, управление и административ...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices and uncover and prevent fraud. We also simplify healthcare and deliver dig...
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We work smart and we work hard. We are DevriX. About the Company DevriX is a team of 50 founded in 2010 in Sofia, recognized as a “Top 20 WordPress Agency” worldwide. After pioneering the “WordPress Retainers” business model back in 2015, we...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Top Skills Recruitment is partnering with a stable and well-established international company operating in the healthcare sector. For their Business Hub, we are looking for an Office Manager & Executive Assistant to the Managing Director — a key ro...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Top Skills Recruitment is partnering with a stable and well-established international company operating in the healthcare sector. For their Business Hub, we are looking for an Office Manager & Executive Assistant to the Managing Director — a key ro...
- Пълно работно време Постоянна работа
We are looking for a proactive Supply Chain Expert to join our client’s team and support the smooth execution of daily supply operations. In this role, you will coordinate product availability, manage supplier interactions, and contribute to proces...
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Sr. Manager, Customer Support Operations
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
Пълно описание
We are looking for a Senior Manager, Customer Support Operations to lead a global, cross-functional organization responsible for claims & returns operations, vendor support, and platform support services. In this role, you will ensure end-to-end service excellence, driving platform stability, operational efficiency, and exceptional customer outcomes. You will act as a key partner to senior leadership, enabling execution across strategic initiatives, cross-functional alignment, and continuous improvement.
This is a highly impactful leadership role where you will shape how support operations are delivered globally - balancing people leadership, operational rigor, and transformation delivery.
Who we are:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
This is a highly impactful leadership role where you will shape how support operations are delivered globally - balancing people leadership, operational rigor, and transformation delivery.
Who we are:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
Key Responsibilities:
- Lead global support operations across platform support, claims & returns, and vendor support
- Ensure platform health, incident management, and root cause analysis
- Manage vendor performance against SLAs, SLOs, and contractual commitments
- Drive collaboration across Support, Engineering, Product, Operations, and Finance
- Lead operational transformation and key strategic initiatives
- Drive continuous improvement through automation, standardization, and process optimization
- Partner with IT and Product on automation, AI-driven workflows, and self-service capabilities
- Lead, coach, and develop cross-functional teams and people leaders globally
Claims & Returns Focus
- Own end-to-end claims & returns operations, ensuring SLA compliance and efficiency
- Improve cycle time, cost-to-serve, and process quality
- Oversee reverse logistics (claims validation, credit issuance, reconciliation)
- Ensure compliance with policies, audits, and documentation standards
- Work with vendors and logistics partners to improve service performance
- Analyze trends and implement corrective actions to improve accuracy and customer experience
Qualifications:
- 8+ years of experience in support operations, claims/returns, or technical operations leadership
- Experience in managing claims, returns, or reverse logistics operations
- Experience in managing vendor relationships and third-party support providers
- Experience in leading global, matrixed teams
- Strong understanding of cloud, APIs, enterprise systems
- Experience with vendors and third-party service providers
- Strong stakeholder management and project/program leadership skills
What we offer:
- Competitive compensation package with performance-based bonus system
- Comprehensive health insurance coverage
- Food vouchers and transport allowance
- Well-being program and Multisport card to support a healthy lifestyle
- Referral and family-related bonuses (including baby bonus)
- Additional paid leave that increases with tenure
- Corporate discounts across a wide range of services and partners
- Access to language training programs to support your professional development
- Free access to online learning platforms and digital resources
- Structured learning opportunities, trainings, and certification support (including ACCA, where applicable)
- Strong focus on career development and internal mobility opportunities
- Hybrid working model with flexibility
- Recognition programs celebrating achievements and impact
- Modern office environment designed for collaboration, including quality coffee and beverages
Социални Придобивки
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- schoolБезплатни Обучения/Курсове
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Мнения и оценки от служители
2.9
Средно добра 
3.2
2.6
3.2
3.0
2.5
2.2
2.9
2.3
2.4
2.4
2.3
Финален преглед
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