HCLTech is a global technology company, home to more than 227,481+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2024 totaled $13.3 billion.

The Medical Information Specialist will be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints.

Responsibilities:

• Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, canceling accounts or obtaining details of complaints over different channels of communication.
• Resolves customer questions and concerns.
• Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
• Documents customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken, to include Adverse Events.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Ensures that production and quality expectations are achieved and meet or exceed all client contractual requirements.

Requirements:

• Completed degree in Medicine, Nursing, Dentistry or Pharmacy.
• Medical experience will be considered a plus.
• Fluency in English.
• Excellent interpersonal and communications skills.
• Willingness to learn and obtain new skills and competencies.
• Availability to work on shifts.
• Knowledge of MS Office, Windows and Internet applications.

What we offer:

• Professional on-boarding and on-going trainings.
• Opportunity to build a career within a leading US Company.
• Competitive salary and performance bonuses.
• Social benefits package.
• Vibrant environment.

Are you willing to build up your career with us? - We’ll be happy to receive your cover letter and resume in English!

• Your personal data is secure with us.
• * Only candidates selected for interview will be contacted.