HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

Job Summary: 24/7 on shifts support for Supply Chain customers. Main responsibilities on the role is to provide customer service support on, but not limited to Calls, Chats, Tickets, Emails and other tools that may be provided for customer and internal communication. The support will be for Global customers.

Principal Roles and Responsibilities: (Essential Function)

• Adhering to all given SLAs (Service Level Agreements) and KPIs (Key performer indicators) who are due to constant change
• Customer First mindset
• Strong attention to details
• Very good soft skills
• To be able to work with minimum Supervision
• Adaptive and eager to learn new procedures and processes

Other duties and responsibilities:

• Handle customer queries, disputes and issues via phone and email required main language and English in a timely and professional manner.
• Analyze customer feedback and provide actionable insights to improve service quality.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
• Continuously improve processes to enhance customer experience.
• To follow all Risk and Compliance policies by the customer and HCL Tech Comfortable working night shifts and in a 24/7 work environment.
• Excellent attention to detail and problem-solving skills.
• Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
• Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.
• Perform any ad hoc activities as required including outside Supply Chain process

Experience:

• Relevant experience: 0 – 2 years

Skills & Competencies:

• Language skills: C1 in German, both written and spoken. B2 on English
• Technical/Application Skills: good to have, but not mandatory requirement
• Soft Skills: Strong

What we offer:

• Food vouchers and social benefits package
• Opportunity for career progression
• Young and vibrant team environment
• Competitive salary
• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

• Your personal data is secure with us.
• * Only candidates selected for interview will be contacted

HCLTech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.