TOUCHPOINT is an IT company, that provides complete IT solutions for its` clients and add quality to their business processes. We are a customer-focused IT company with more than 15 years of experience in business process improvement and IT optimization. Our team of professionals offers cutting edge IT solutions and will ensure your success by bringing a vision to the business.

We are looking for a Junior IT Support Specialist to join our team providing onsite and remote support services.

As part of the IT team you will respond to enquiries from onsite and remote teams to assist and enable them to undertake their roles efficiently. Over time you will gain in depth knowledge of key software and systems with the opportunity to develop your skills and experience through a broad array of technologies whilst completing IT projects.

Your Role

The core responsibilities of this position will be:

• Technical support for all desktop, server, mac and mobile platforms
• User and computer administration, asset management and maintenance
• Configuration and support of proprietary and in house systems
• Procurement of equipment, peripherals and consumables with asset management
• Manage, monitor and maintain system backups
• Assist with network and server support including but not limited to Windows server Active Directory infrastructure, DNS, DHCP, WSUS, IIS, Email, SharePoint intranet sites and Network and Wifi infrastructure.
• Anti-Virus Configuration management

Do you have what it takes?

The IT Support role will be ideal for you if you:

• Can communicate with users both verbally and via email/message services
• Are a team player, demonstrating the ability to learn and adapt to change in a fast-paced environment with the ability to deliver on individual projects
• Poses a good degree of proficiency supporting MS Office, Google Workspace, Wired and Wireless networks, TCP/IP, DNS, DHCP, VPNs;
• Manage, prioritise and execute tasks well under pressure

If you identify with the key skills and experience in this role that we are looking for, we’d like to hear from you.