Работа Technical Support Analyst
29 нови обяви за работа
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1st Line Technical Support Analyst with Turkish Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a busi...
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Company Description Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connec...
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We are BULWORK: The first IT & TELCO recruitment agency in Bulgaria with more than 23 years of stable presence in the market. We have established a reputation for delivering high-quality services both to clients and candidates. We respect the candid...
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Application Support Engineer It's your life. It's your opportunity. # MakeITHappen Did you know that A1 Bulgaria is working on international projects as well? Our wide portfolio has long past the telecom services, and we are now offering digital ...
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IT Support Specialist About us: When we started myPOS we believed that all businesses and entrepreneurs should be able to leverage the power of card payments and modern technology to grow and thrive. Now we are proud to say that 10 years later we b...
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About DXC Bulgaria We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comf...
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Irobot support specialist with dutch and english - work from anywhere in bulgaria
Telus International BulgariaYou are excited about the innovations and you wanna be part of the Robotic Revolution? Do you want to Work From Anywhere in Bulgaria? If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS International Bulgaria! As a...
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Player support specialist with german and english (only written support)
Telus International BulgariaTELUS International Bulgaria is looking for passionate player support specialists for Supercell Account. Join our growing TELUS team supporting Clash of Clans, Clash Royale, Brawl Stars, Hay Day & Boom Beach - get the job you will enjoy! A typical ...
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2,020 лв - 3,180 лв / месец (нето) от работодател
Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria. ~~~ Your new workplace: Our Client is a global technology company, with offices in Bulgaria and USA, which focuses on creating and im...
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2,730 лв / месец (нето) от работодател
Hey there! We offer you a spot in a leading company dedicated to providing innovative solutions to their clients. The position is for a world-renewed platform and now they are seeking a highly motivated and skilled individual to join the team as a Te...
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Backoffice player support specialist with dutch, czech, lithuanian, german or turkish and english
Астреа Рикрутмънт Eоодгр. София
1,780 лв - 1,940 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that w...
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Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With more than 17 years of experience in Bulgaria, we deliver techn...
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Level 1 technical support expert with french, slovak, czech, german or slovenian and english
Астреа Рикрутмънт Eоод2,250 лв - 2,640 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that w...
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SAP SD Application Support Intern The StarShip program is a one-year internship designed to help you gain valuable knowledge about SAP basics, navigation and system set up in SAP Sales & Distribution area. You will also get experience in SAP busine...
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SAP BW Application Support Intern The StarShip program is a one-year internship designed to help you gain valuable knowledge in working with one of the biggest and most complex BW implementations in Europe, handling ETL processing and perform system...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.
We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
Why us?
No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.
We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.
You're probably wondering what you'll be doing:
The purpose of the role is to provide the service support of Decision Analytics software applications to all EMEA clients during the agreed Service Hours and to effectively log all issues into the support incident management software and work with the dedicated support teams to provide effective resolution to clients.
Providing first point of contact for internal users and external users;
Participating in the management & Incident desk functions to support DA Software and Hosted Solutions;
Incident desk - Logging, management, escalation, prioritisation, communication back to end-users;
Ensuring all services are delivered within the agreed service levels and performance standards;
Providing clients with monthly reports related to both Hunter and Transact utilisation;
Assisting the service manager in the creation, implementation and management of SLA’s and OLA’s for both internal and external clients.
Building strong working relationships with both internal partners and client base;
Working closely with peers in the DA Support community and wider Experian business to share best practice;
Planning and managing own time being able to prioritise multiple requests quickly and effectively by managing team resource.
We look for you to bring:
High level of Turkish language;
High level of English language;
Strong Client focus - motivation to listen and respond to Client issues and requests;
Ability to build and maintain close relationships with internal teams and external clients;
Strong communication skills with an excellent understanding of English;
Previous Service Desk experience;
Analysis of reported issues and logging as either Incidents or requests;
Making procedural changes to any Service Desk processes that may have impact;
Service Desk User Manual.
Средна заплата за сектора
2,320 лв / месец (изчислена от Yox)
Средна работна заплата за страната изчислена от YOX
500 лв / месец
6,000 лв / месец
Мнения и оценки от служители
Финален преглед
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