At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – User Support Agent for a Revolutionary Device with Slovak or Hungarian.

Responsibilities:

• Provide assistance to users by troubleshooting and resolving issues with their personal

devices efficiently;

• Communicate with customers through chat, email, and phone, delivering timely and effective support;
• Diagnose technical problems and offer tailored solutions to enhance user satisfaction;
• Maintain accurate logs of all customer interactions and ensure timely follow-up when needed;
• Collaborate with internal departments to address complex customer concerns and ensure resolution;
• Stay up to date with the latest product enhancements, software updates, and industry support

standards.

Qualifications:

• Fluency in Slovak or Hungarian, along with strong English communication abilities;
• Previous experience in customer care, help desk, or tech support is a plus;
• Excellent problem-solving abilities and a customer-first attitude;
• Flexibility to work variable daytime shifts, including weekends if needed;
• Fast learner with the ability to understand technical information and resolve device issues efficiently;
• Team-oriented, well-organized, and proactive in handling support tasks.

Our client offer:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).