Description: CluneTech is a suite of companies, providing cutting - edge solutions that simply global business. Out technology streamline business processes such as digital sales, global payroll, tax compliance, global VAT & cross - border payments, making business better for out customer worldwide.

CluneTech has been recognized as a Great Place to Work for 10 consecutive years, a "Best Workplace for Women" for the past 6 years and most recently, we were delightened to be recognized as a "Best Workplace in Tech" for the accreditation's first year.

Out global footprint encompasses 22 offices worldwide and we do business across 100 countries daily. In Bulgaria alone, we have 950+ employees across our offices in Varna, Veliko Tarnovo and Shumen and we're continuing to grow.

As Change and Release Coordinator you main responsibility will be to oversee and continuously improve the Change and Release Management processes, ensuring IT services remain stable, resilient, and aligned with business needs. This role acts as the guardian of service reliability, balancing agility with risk control.

Responsibilities:

Change & Release Management

• Develop, maintain, and enforce Change Management policies and procedures.
• Chair and coordinate Change Advisory Board (CAB) meetings, ensuring proper risk assessment and approvals.
• Plan, schedule, and oversee releases across multiple environments (development, test, production).
• Ensure rollback plans and contingency measures are in place for all changes.
• Track KPIs such as change success rate, failed changes, and emergency changes.
• Collaborate with DevOps, infrastructure, and application teams to streamline release pipelines.

Governance & Continuous Improvement

• Align processes with ITIL best practices and ISO/IEC 20000 and ISO27001 standards.
• Implement automation in change approvals and release orchestration.
• Provide dashboards and reports to senior management on service performance.
• Train and mentor junior staff in ITSM practices.
• Act as a liaison between IT operations and business stakeholders, ensuring transparency.
• Maintain a strong understanding of all ITIL service management processes, with the ability to take on additional responsibilities or lead specific projects across these areas as required.

Requirements:

Technical Skills

• Strong knowledge of the ITIL framework .
• Experience with ITSM tools (SysAid, ServiceNow, BMC Remedy, Jira Service Management, Cherwell).
• Familiarity with CI/CD pipelines, DevOps practices, and release automation tools.
• Understanding of infrastructure (servers, networks, cloud platforms) to assess change risks.
• Ability to interpret logs, monitoring dashboards, and performance metrics.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong leadership during high-pressure or time-sensitive change windows.
• Analytical mindset with strong decision-making abilities.
• Ability to balance business needs with technical constraints.
• Skilled in negotiation and conflict resolution during CAB discussions.
• Excellent attention to detail and the ability to record and document accurate CAB meeting minutes.
• Strong knowledge of process development and implementation.

Certifications (Preferred)

• ITIL Foundation (mandatory), ITIL Intermediate/Expert (preferred).
• ISO/IEC 20000, ISO27001 certification (advantage).
• Project Management certifications (PRINCE2, PMP) beneficial.
• Technical certifications (Microsoft, Cisco, VMware, AWS/Azure) are a plus.

Key Performance Indicators (KPIs)

• % of successful changes/releases.
• Release deployment accuracy and stability.
• Reduction in emergency or failed changes.
• Stakeholder satisfaction scores for IT service delivery.

Benefits:

• Flexible Working Policy with a combination of remote and office working
• Multisport cards
• 22 Annual Leave Days for all employees plus additional days with lenght of service
• Lifework days: 1/2 day each quarter to get your life work done
• Flex hours where you can work your 40 hours across 4.5 days
• Additional Health Insurance including dental and vision care
• Team Buildings & Parties
• Life Insurance
• Refer a Friend Bonus
• Discounts across various stores, theathers, restaurants
• Employee CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• CluneTech Life - corporate welness program
• Monthly Food Vouchers
• Company Paid Trainings
• #OneTeam Awards and Annual Employee of the Year Awards
• Free Sports: Football, Tennis, Volleyball
• Employee Assistance Program
• Meeting Free Days - a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done

We would like to thank you for your interest in this role. Please note that only shortlisted applicants will be contacted for an interview. At CluneTech, we're proud to be an equal opportunities employer. Qualified applicants will be considered without discrimination on the basis of gender, marital status, family status, sexual orientation, religion, age, disability and race. This position is also suitable for individuals with permanent impairments (with >-50% incapacity) who have no medical preventatives to be employed.

The advertisement is suitable for candidates with disabilities who have no medical contradictions to work with a Video Display and significant visual strain.

Please note that when applying for a position with CluneTech, you voluntarily submit your personal data. This data will be processed for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with objectives of labor market selection and research; signing an employment or other type of contract.

Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data.