Работа Customer Support
350 нови обяви за работа
-
Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Team Lead with German As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to te...
-
Virtual sports assistance specialist with german and english (day or later shifts)
Астреа Рикрутмънт Eоодгр. София
2,730 лв - 3,450 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за кандидати с малък или без опит We’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Technical Account Manager with German Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE...
-
Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE) branch employs 250+ professionals, op...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
We are seeking a skilled and dedicated German speaking Subject Matter Expert. The ideal candidate will be responsible for handling escalations and will act as the expert for cases, will use their in-depth knowledge and expertise in the specific field...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
We are seeking a skilled and dedicated German speaking Subject Matter Expert. The ideal candidate will be responsible for handling escalations and will act as the expert for cases, will use their in-depth knowledge and expertise in the specific field...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
About Akkodis: Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainab...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Shape the Future of Entertainment as a Consultant in Sofia! Who We Are: We’re a human-centered, tech-powered, intelligence-fueled company. We design, build, and run enterprise-wide technology solutions that touch hearts and move markets. Who Is O...
- 1,800 лв - 2,000 лв / месец (бруто) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Shape the Future of Entertainment as a Consultant in Sofia! Who We Are: We’re a human-centered, tech-powered, intelligence-fueled company. We design, build, and run enterprise-wide technology solutions that touch hearts and move markets. Who Is O...
- Пълно работно време Постоянна работа
UpSkill is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being friendly...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
SAP BW Consultant Eviden Bulgaria is looking for a motivated professional to learn, grow and advance in a culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways....
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
SAP BW Consultant Eviden Bulgaria is looking for a motivated professional to learn, grow and advance in a culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways....
- Пълно работно време Постоянна работа
The opportunity Hitachi Energy is currently looking for an IT On-Site Support Specialist to join our team in Sevlievo, Bulgaria. In this role you will be responsible mainly for delivering Desk Side Support to IT users, specifically handling IT issue...
-
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solution...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Team Lead with German
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Дистанционно интервю
Пълно описание
Team Lead with German
As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to team members to achieve strategic goals.
Spirit of the role:
Manage, coach, lead, and motivate a team of customer advisors/agents, ensuring all adhere to company policies and procedures.
Get trained on team’s scope of work to ensure a very good understanding of the processes.
Act as an escalation point for client and team members.
Conduct performance reviews, providing feedback based on quality assessments.
Oversee real-time activity and agent productivity and assist in the preparation and implementation of operational plans.
Communicate organizational and departmental strategy requirements in briefings and team meetings.
Drive performance and work with underperformers to achieve agreed KPIs, identifying and addressing any compliance gaps.
Run NPS analysis and report KPI gaps to Operations Managers, focusing on individual and team performance.
Address any people issues and provide support to team members on both people and process related questions.
What will make you stand out:
Advanced proficiency in German (B2) and medium proficiency in English;
Proven work experience of at least 4+ years as a Customer Service Team Lead or similar role in complex business contexts;
Ability to present value-added solutions to customers;
Time management skills to achieve goals while maintaining discipline and strict compliance;
Experience in a multi-system environment;
Excellent knowledge of management methods and techniques;
Working knowledge of customer service software, databases, and CRM tools;
Strong client-facing and communication skills;
Customer service-oriented, with the ability to exceed customer expectations;
Excellent written and verbal communication skills, with the ability to communicate at all levels of management;
Excellent organizational skills and a detail-oriented approach to problem-solving;
Passion for ensuring success within the company's culture of excellence and commitment to quality and customer service;
Experience in the Telco industry would be an advantage.
Just a part of the reasons to bring your career here:
25 days annual holiday
Opportunities for career progression
Hybrid workplace
Flexible benefits
Home office equipment
Options to buy company shares
Luxury health &dental Insuarance
Food Vouchers
Multisport cards
Employee assistance program
Bonus for special occasions
Free language courses
As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to team members to achieve strategic goals.
Spirit of the role:
Manage, coach, lead, and motivate a team of customer advisors/agents, ensuring all adhere to company policies and procedures.
Get trained on team’s scope of work to ensure a very good understanding of the processes.
Act as an escalation point for client and team members.
Conduct performance reviews, providing feedback based on quality assessments.
Oversee real-time activity and agent productivity and assist in the preparation and implementation of operational plans.
Communicate organizational and departmental strategy requirements in briefings and team meetings.
Drive performance and work with underperformers to achieve agreed KPIs, identifying and addressing any compliance gaps.
Run NPS analysis and report KPI gaps to Operations Managers, focusing on individual and team performance.
Address any people issues and provide support to team members on both people and process related questions.
What will make you stand out:
Advanced proficiency in German (B2) and medium proficiency in English;
Proven work experience of at least 4+ years as a Customer Service Team Lead or similar role in complex business contexts;
Ability to present value-added solutions to customers;
Time management skills to achieve goals while maintaining discipline and strict compliance;
Experience in a multi-system environment;
Excellent knowledge of management methods and techniques;
Working knowledge of customer service software, databases, and CRM tools;
Strong client-facing and communication skills;
Customer service-oriented, with the ability to exceed customer expectations;
Excellent written and verbal communication skills, with the ability to communicate at all levels of management;
Excellent organizational skills and a detail-oriented approach to problem-solving;
Passion for ensuring success within the company's culture of excellence and commitment to quality and customer service;
Experience in the Telco industry would be an advantage.
Just a part of the reasons to bring your career here:
25 days annual holiday
Opportunities for career progression
Hybrid workplace
Flexible benefits
Home office equipment
Options to buy company shares
Luxury health &dental Insuarance
Food Vouchers
Multisport cards
Employee assistance program
Bonus for special occasions
Free language courses
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
1,560 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
50 лв / месец
максимална
38,600 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.6
2.1
2.2
2.7
2.4
3.2
3.0
2.5
1.8
2.4
2.3
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.