Onsite Support Analyst 0.5

Modis
location_on гр. София

icon лв

icon
  • Пълно работно време
  • Постоянна работа
  • Възможност за работа от вкъщи
  • Подходяща и за студенти
  • Дистанционно интервю
  • Подходяща и за кандидати с малък или без опит

Пълно описание


About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

Position Highlights:

If you are looking for a half-day employment - Onsite Support Analyst Role provides a desktop support expertise and is responsible for computer hardware, software (location specific or global) and peripherals. Onsite Support acts as a second point of escalation for the resolution of IT equipment (desktop, laptop, smartphone, printer, network, server,etc.) related incidents, service requests, and connectivity issues as well providing local hands-on support for projects (location specific or global).

Main responsibilities:

  • Provides second-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Communicates with client regarding incident progress
  • Performs staging of PCs
  • Performs IMAC (Install, Move, Add and Change)
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and/or VIP requests
  • Coordinates with Service Desk for hardware repair
  • Assists with Security Officer on IT security issues and virus elimination
  • Creates/maintains documentation
  • Local network support and/or assists centralized Network team
  • Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring and troubleshooting
  • User account creation/deletion and file permissions
  • Backup management and maintenance


Main requirements:

  • Windows system administration
  • iOS / Android
  • O365
  • Active Directory
  • SCCM
  • ITSM tools
  • Strong Troubleshooting Skills
  • ITIL foundation is a plus
  • Willingness to work flexible hours when needed
  • Initiative
  • Ability to write technical support documentation a plus
  • Excellent customer interface skills
  • Good interpersonal communication skills

What we offer:

  • Competitive remuneration package
  • Referral bonus program
  • 24 days annual paid leave
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
  • Free Psychological Counselling via Green Line and on the spot
  • Newborn or newly adopted child bonus
  • Food vouchers - 150 BGN/month
  • Upskilling & reskilling training programs and e-learning hub
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts
  • Various social and charity initiatives


United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to make incredible happen. Are you ready?

Социални Придобивки


  • health_and_safety icon
    Допълнително Здравно Осигуряване
  • card_giftcard
    Ваучери за Храна
  • shopping_cart
    Отстъпки/Намаления в Търговски Обекти
  • credit_card
    Бонусова Система
  • school
    Безплатни Обучения/Курсове
  • airport_shuttle
    Безплатен Служебен Транспорт
  • sports_football
    Карта за Спорт
  • videogame_asset
    Зала за Почивки/Забавления
  • groups
    Партита/Тиймбилдинг


лв

info-icon


icon icon icon icon icon


Необходими основни умения

Необходими основни знания

Добави резюме

upload_file PDF DOC RTF TXT PPT ZIP XLS JPG OTH
info
Това е резюмето, което от ще разгледат за твоята кандидатура

Финален преглед

Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .

Информация за обратна връзка

Резюме

Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
done
Честито, вашето резюме беше изпратено успешно!

При интерес от работодателя очаквайте връзка на посочените от вас контакти.