Online Sport Support Consultant with German

Concentrix
location_on гр. София

icon 1,800 лв ~ 2,000 лв

icon
  • Пълно работно време
  • Постоянна работа
  • Подходяща и за студенти
  • Дистанционно интервю
  • Подходяща и за кандидати с малък или без опит

Пълно описание


Shape the Future of Entertainment as a Consultant in Sofia!

Who We Are: We’re a human-centered, tech-powered, intelligence-fueled company. We design, build, and run enterprise-wide technology solutions that touch hearts and move markets.

Who Is Our Client: А leading GameTech company, is rapidly expanding across Europe and Latin America. Operating in 16 markets with its prominent brands.

Your Typical Day: As an Online Sport Support Consultant, your role will involve providing customer assistance via incoming calls, live chat, email, and social media channels. You'll serve as a reliable consultant to our customers, offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.

Key Responsibilities:

  • Trusted Advisor: Serve as a knowledgeable consultant for customers in the sports industry.
  • Query Resolution: Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
  • Clear Communication: Build sustainable relationships and trust with customers through open and interactive communication.
  • Excellent Customer Service: Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
  • Process Optimization: Offer feedback and recommendations to optimize internal processes.


What You Need:

  • Fluency in German, both written and verbal
  • Good command of English, both written and verbal
  • Excellent communication skills
  • Interest in sports
  • Good typing and computer skills (MS Office applications)
  • Ability to explain complex concepts clearly and concisely
  • Organizational, decision-making, and analytical skills
  • Team player with a positive attitude
  • High school diploma or equivalent
  • Previous experience in a customer service center is an advantage, but not required
  • Availability to work on rotational shifts


What You Can Expect from Us:

  • Full-time role with flexible working hours from Monday to Sunday, between 10:00 AM and 2:00 AM
  • Competitive salary of 3800 BGN with monthly performance-based bonus
  • Convenient office location, close to bus stations and the metro
  • Comprehensive initial training and onboarding (fully paid)
  • Continuous training and upskilling programs through Concentrix University
  • Professional Development and Career Navigation programs to support your career growth
  • Health and Wellbeing initiatives
  • Relocation support if needed (accommodation and travel expenses)
  • Additional benefits including Health and Life Insurance, Multisport card, Transport allowance, Bonuses for significant life events, Additional paid leave for education, Corporate discounts, Company events, and more!


Experience the Power of a Game-Changing Career: Are you looking for what’s next? Join us, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Социални Придобивки


  • credit_card
    Бонусова Система
  • health_and_safety icon
    Допълнително Здравно Осигуряване
  • sports_football
    Карта за Спорт
  • food_bank
    Безплатна Храна
  • timer_off
    Гъвкаво Работно Време
  • school
    Безплатни Обучения/Курсове


лв

info-icon


icon icon icon icon icon


Необходими основни умения

Необходими основни знания

Добави резюме

upload_file PDF DOC RTF TXT PPT ZIP XLS JPG OTH
info
Това е резюмето, което от ще разгледат за твоята кандидатура

Финален преглед

Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .

Информация за обратна връзка

Резюме

Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
done
Честито, вашето резюме беше изпратено успешно!

При интерес от работодателя очаквайте връзка на посочените от вас контакти.