Работа Customer Support Specialist в София
299 нови обяви за работа
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Company Description dxFeed dxFeed is a subsidiary of Devexperts — a globally recognized fintech leader in capital markets technology. As an integral part of this established financial technology provider, dxFeed serves buy-side and sell-side firm...
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Grove Global Consult is a consulting and recruitment agency providing strategic consulting and talent acquisition services to companies worldwide. Role Overview: We are currently looking for a German-Speaking Customer Support Specialist to join a d...
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Grove Global Consult is a consulting and recruitment agency providing strategic consulting and talent acquisition services to companies worldwide. Role Overview: We are currently looking for a German-Speaking Customer Support Specialist to join a d...
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Grove Global Consult is a consulting and recruitment agency providing strategic consulting and talent acquisition services to companies worldwide. Role Overview: We are currently looking for a German-Speaking Customer Support Specialist to join a d...
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Customer Support Specialist with Swedish and English *All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solut...
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Customer Support Specialist with German and French *All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutio...
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If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support Specialist with French, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solut...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Company Description
dxFeed
dxFeed is a subsidiary of Devexperts — a globally recognized fintech leader in capital markets technology. As an integral part of this established financial technology provider, dxFeed serves buy-side and sell-side firms worldwide, equipping traders, analysts, quants, and portfolio managers with accurate, real-time market data and insights to power smarter decision-making.
Job Description
dxFeed B2C Support:
The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications.
Responsibilities:
Benefits:
Qualifications
Qualifications
Key requirements:
Additional skills considered an advantage:
Stack
Challenges
Additional Information
Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Flexibility benefits:
Health and recreation benefits:
Facility benefits:
Community benefits:
Professional training benefits:
Social benefits:
dxFeed
dxFeed is a subsidiary of Devexperts — a globally recognized fintech leader in capital markets technology. As an integral part of this established financial technology provider, dxFeed serves buy-side and sell-side firms worldwide, equipping traders, analysts, quants, and portfolio managers with accurate, real-time market data and insights to power smarter decision-making.
Job Description
dxFeed B2C Support:
The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications.
Responsibilities:
- Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary.
- Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.
- Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage.
- Documenting common support procedures for future reference.
- Testing data integration into new applications and promptly reporting any found issues.
Benefits:
- FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems.
- Education and training in the subject area.
- Opportunity to develop technical skills.
- Friendly team, which is always ready to support a trainee.
Qualifications
Qualifications
Key requirements:
- High level of communication and soft skills;
- English – C1, both spoken and written;
- High-stress tolerance;
- Diligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc.);
- Ability to work in an environment with frequently changing context;
- Strong analytical and problem-solving skills;
- Sharp attention to detail;
- Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world;
- Self-motivation and desire to develop in FinTech.
Additional skills considered an advantage:
- Work experience with foreign clients;
- Second language;
- Experience in working with issue-tracking systems (Zendesk, Jira);
- Experience in working with databases and writing SQL queries;
- Basic knowledge of Bash, Python, Perl;
- Understanding of data transmission network principles and main protocols. Knowledge of the OSI model;
- Experience in working with Linux/Unix (mainly debian-like).
Stack
- Issue-tracking – Jira, Zendesk
- Log management and CI – ElasticSearch
- Documentation and content management – Confluence, Paligo, Zendesk
- Communication – Twilio IVR, Slack, SendGrid
Challenges
- Work in morning and evening shifts (details can be discussed);
- Willingness to take a large scope of responsibilities;
- Development and career growth.
Additional Information
Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Flexibility benefits:
- Possibility of hybrid work mode.
Health and recreation benefits:
- 20 days of paid vacation,
- 5 days of fully paid additional wellness days,
- Medical insurance – premium package,
- Free MultiSport card.
Facility benefits:
- Modern office with new equipment,
- Panoramic view of Vitosha mountain,
- PlayStation, Billiard, Relax zone and Gym,
- Parking space/public transport card,
- Free drinks and snacks.
Community benefits:
- Teambuilding activities,
- Corporate parties,
- Football club,
- Speakers' club,
- Free admission to corporate external events,
- Possibility of joining conferences and professional fairs.
Professional training benefits:
- Unlimited access to self-learning platforms,
- Certification opportunities,
- Mentorship Program.
Social benefits:
- Referral bonuses for specific roles,
- Paid leave upon special events.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- trainКарта за Градски Транспорт
- schoolБезплатни Обучения/Курсове
- event_seatСеминари и Конференции
- sports_footballКарта за Спорт
- emoji_food_beverageБезплатни Напитки
Средна заплата за сектора
2,540 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
300 лв / месец
максимална
359,150 лв / месец
Мнения и оценки от служители
4.0
Добра 
4.1
3.9
3.5
3.6
4.0
3.5
3.7
3.3
3.6
3.3
3.6
Служител, запитвания от клиенти и информация
Служителите за запитвания от клиенти и информация разглеждат жалби и отговарят за поддържането на добри взаимоотношения между дадена организация и нейните клиенти. Те управляват данните по отношение на удовлетвореността на клиентите и ги съобщават.
Необходими основни умения
- гарантиране на удовлетвореността на клиентите
- намиране на решения на проблеми
- извършване на няколко задачи едновременно
- общуване с потребители
- управление на график за задачи
- управляване на конфликтите
Необходими основни знания
- обслужване на клиенти
Финален преглед
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