Работа Team Manager
163 нови обяви за работа
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Company Description Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today's experiential giants – the companies best known for the transformative experiences they deliver, ...
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Senior Automation QA Engineer Collections Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, pro...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing ...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solution...
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We’re looking for a Senior Content Writer comfortable with producing unique and engaging content around digital marketing, IT, business case studies, and WordPress-related topics. About the Company We work smart and we work hard. We are DevriX. A t...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
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Project support coordinator with english (italian/ german/ spanish/ french is advantage)
Ppdгр. София
Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Project Manager Company Description Devexperts is a financial software provider for on-line brokerage firms, investment companies, and exchanges operating on Stocks, Futures, Options, and Forex markets. Our company develops and integrates highly ef...
- Пълно работно време Постоянна работа Дистанционно интервю
ICFR Controls Testing Manager Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Description About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelle...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Description About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelle...
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Company Description Devexperts is a financial software provider for on-line brokerage firms, investment companies, and exchanges operating on Stocks, Futures, Options, and Forex markets. Our company develops and integrates highly efficient systems t...
- Пълно работно време Постоянна работа
Zara Home is looking for a Deputy Manager in SERDIKA CENTER Are you passionate about interior design and team management? Do you want to be part of an innovative and dynamic brand? Join Zara Home as Deputy Manager and help create an inspiring enviro...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
- Company Description
Еnsure provision of customer support services through various channels of communication, including phone, email, and other media to the end customers of the Client by providing support and mentoring to consultants and assistance to the Team manager; performing regular quality audits and act as first point of contact for the agents and the Client. Qualifications
Responsibilities:
- Provide support to the consultants in day-to-day work activities;
- Provide any information that a consultant requires to do their job well;
- Help the Team managers monitor the email/chat/voice queues;
- Assist new hires with product and process questions;
- Provide feedback to managers about consultants’ performance;
- Be involved in the scheduling of the team upon management request;
- Help Team managers to manage the attendance of the consultants and schedule adherence;
- Respond to Customer queries in all channels – calls, emails, and webchat, using the Client’s service system;
- Identify customers’ needs, clarify provided information, research the issues and provide solutions
Requirements:
- Previous experience on the same or similar position
- High school / University degree
- Excellent knowledge of German language – level B2 as per European language frame
- Strong customer service focus with ability to handle difficult situations with a calm professional manner
- Ability to show empathy and be persuasive
- Strong listening skills and good follow up skills
- Ability to multitask and to make quick decisions
- Excellent communication skills both written and verbal
- Precision, loyalty, organization
- Willingness to work in shifts, and public holidays is a must
- Flexible, receptive to change, have ability to adapt quickly to changing business requirements
What we offer:
- Additional health insurance and life insurance
- Food vouchers
- Competitive salary + extra bonuses
- World-class on-the-job training
- Multisport card partially covered by the company
- You will become part of a recognized international market leader and can enrich your CV
- An ambitious corporate culture that encourages internal promotions and professional development
- Team building and social activities, volunteer participation, charity events and much more
- Apply and you will get the full broad information about your possibilities with us
All your information will be kept confidential according to EEO guidelines.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- card_giftcardВаучери за Храна
- sports_footballКарта за Спорт
- timer_offГъвкаво Работно Време
- credit_cardБонусова Система
- groupsПартита/Тиймбилдинг
- emoji_food_beverageБезплатни Напитки
- videogame_assetЗала за Почивки/Забавления
- airport_shuttleБезплатен Служебен Транспорт
- health_and_safetyЗастраховка живот
- date_rangeДопълнителен Годишен Отпуск
- devicesДигитални услуги
- psychologyПсихолог
- shopping_cartОтстъпки/Намаления в Търговски Обекти
- emoji_peopleПрограма препоръчай приятел
- luggageРелокация
- schoolБезплатни Обучения/Курсове
- child_friendlyСтартов Пакет Раждане на Дете
- local_parkingБезплатно Парко Място
Мнения и оценки от служители
3.5
Добра 
3.2
3.3
3.2
3.0
3.5
3.2
4.2
3.9
3.9
3.8
4.0
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.