Работа Office Coordinator в София
48 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Team Lead with German As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to te...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
For one of our new teams, we are looking to recruit a Psychologist, who will work with team members providing Content Moderation support. Your responsibilities: Provide effective individual and group consultation and counseling Perform psycho-diagn...
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3,360 лв - 4,260 лв / месец (нето) от работодател Пълно работно време Постоянна работа At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа
Креди Йес е международна финансова институция, ориентирана в сферата на потребителското и ипотечно кредитиране. Основана през 2009 годин...
- Пълно работно време Постоянна работа
Креди Йес е международна финансова институция, ориентирана в сферата на потребителското и ипотечно кредитиране. Основана през 2009 годин...
- Пълно работно време Постоянна работа
Креди Йес е международна финансова институция, ориентирана в сферата на потребителското и ипотечно кредитиране. Основана през 2009 годин...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Grove Global Consult is a global consulting and recruitment agency, offering strategic consulting services across the private business sector. We are currently seeking a Team Leader VAD for one of our fast-growing clients in the IT industry. Respons...
- Пълно работно време Постоянна работа Дистанционно интервю
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions...
- Пълно работно време Постоянна работа Дистанционно интервю
About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique...
- Пълно работно време Постоянна работа
Ръководител екип Телеселс - гр. София Vivacom е лидер в предоставянето на съвременни телекомуникационни услуги, които отговарят на най-висо...
- 1,240 лв - 1,780 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Бъди част от „сърцето“ на Самекс ЕООД – нашите ресторанти. Присъедини се като ръководител и бъди един от „двигателите“ на екипа ни. Ка...
- Пълно работно време Временна / Сезонна работа Възможност за работа от вкъщи Дистанционно интервю
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
- Пълно работно време Постоянна работа Подходяща и за кандидати с малък или без опит
SUPPLY CHAIN COORDINATOR BILLA Bulgaria, part of REWE Group, is one of the fastest developing supermarket chains in Europe. Our main purpose is to deliver fresh and high-quality products – only the best for our customers! Are you interested in Su...
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Backoffice coordinator with turkish or hebrew or albanian and english
Астреа Рикрутмънт Eоодгр. София
1,710 лв - 2,330 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа
We are: Bulwork is the first IT and technical-oriented recruitment agency in Bulgaria with 24 years of stable presence in the market. The company has established a reputation for delivering high-quality services to clients and candidates. We respect...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Team Lead with German
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Дистанционно интервю
Пълно описание
Team Lead with German
As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to team members to achieve strategic goals.
Spirit of the role:
Manage, coach, lead, and motivate a team of customer advisors/agents, ensuring all adhere to company policies and procedures.
Get trained on team’s scope of work to ensure a very good understanding of the processes.
Act as an escalation point for client and team members.
Conduct performance reviews, providing feedback based on quality assessments.
Oversee real-time activity and agent productivity and assist in the preparation and implementation of operational plans.
Communicate organizational and departmental strategy requirements in briefings and team meetings.
Drive performance and work with underperformers to achieve agreed KPIs, identifying and addressing any compliance gaps.
Run NPS analysis and report KPI gaps to Operations Managers, focusing on individual and team performance.
Address any people issues and provide support to team members on both people and process related questions.
What will make you stand out:
Advanced proficiency in German (B2) and medium proficiency in English;
Proven work experience of at least 4+ years as a Customer Service Team Lead or similar role in complex business contexts;
Ability to present value-added solutions to customers;
Time management skills to achieve goals while maintaining discipline and strict compliance;
Experience in a multi-system environment;
Excellent knowledge of management methods and techniques;
Working knowledge of customer service software, databases, and CRM tools;
Strong client-facing and communication skills;
Customer service-oriented, with the ability to exceed customer expectations;
Excellent written and verbal communication skills, with the ability to communicate at all levels of management;
Excellent organizational skills and a detail-oriented approach to problem-solving;
Passion for ensuring success within the company's culture of excellence and commitment to quality and customer service;
Experience in the Telco industry would be an advantage.
Just a part of the reasons to bring your career here:
25 days annual holiday
Opportunities for career progression
Hybrid workplace
Flexible benefits
Home office equipment
Options to buy company shares
Luxury health &dental Insuarance
Food Vouchers
Multisport cards
Employee assistance program
Bonus for special occasions
Free language courses
As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to team members to achieve strategic goals.
Spirit of the role:
Manage, coach, lead, and motivate a team of customer advisors/agents, ensuring all adhere to company policies and procedures.
Get trained on team’s scope of work to ensure a very good understanding of the processes.
Act as an escalation point for client and team members.
Conduct performance reviews, providing feedback based on quality assessments.
Oversee real-time activity and agent productivity and assist in the preparation and implementation of operational plans.
Communicate organizational and departmental strategy requirements in briefings and team meetings.
Drive performance and work with underperformers to achieve agreed KPIs, identifying and addressing any compliance gaps.
Run NPS analysis and report KPI gaps to Operations Managers, focusing on individual and team performance.
Address any people issues and provide support to team members on both people and process related questions.
What will make you stand out:
Advanced proficiency in German (B2) and medium proficiency in English;
Proven work experience of at least 4+ years as a Customer Service Team Lead or similar role in complex business contexts;
Ability to present value-added solutions to customers;
Time management skills to achieve goals while maintaining discipline and strict compliance;
Experience in a multi-system environment;
Excellent knowledge of management methods and techniques;
Working knowledge of customer service software, databases, and CRM tools;
Strong client-facing and communication skills;
Customer service-oriented, with the ability to exceed customer expectations;
Excellent written and verbal communication skills, with the ability to communicate at all levels of management;
Excellent organizational skills and a detail-oriented approach to problem-solving;
Passion for ensuring success within the company's culture of excellence and commitment to quality and customer service;
Experience in the Telco industry would be an advantage.
Just a part of the reasons to bring your career here:
25 days annual holiday
Opportunities for career progression
Hybrid workplace
Flexible benefits
Home office equipment
Options to buy company shares
Luxury health &dental Insuarance
Food Vouchers
Multisport cards
Employee assistance program
Bonus for special occasions
Free language courses
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
1,960 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
50 лв / месец
максимална
38,600 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.6
2.1
2.2
2.7
2.4
3.2
3.0
2.5
1.8
2.4
2.3
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.