Team Leader with Slovenian

Concentrix
location_on гр. София

icon лв

icon
  • Пълно работно време
  • Постоянна работа
  • Дистанционно интервю

Пълно описание


The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members


Candidate Profile

  • Experience as Supervisor/ Team Leader is advantage
  • Fluency in English (B2 and above) & Slovenian ( C1 and above)
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule Monday-Sunday on Site


What we offer:

  • Competitive salary
  • Relocation support from EU to Bulgaria
  • Initial and ongoing trainings to support your development
  • Opportunities for personal and professional growth
  • Rewards and recognition programs
  • Employee Referral Program
  • Health Insurance
  • Multisport Card
  • Monthly Transportation Allowance
  • Corporate Discounts
  • Excellent office location in one of the top Business Buildings in Sofia


Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Социални Придобивки


  • credit_card
    Бонусова Система
  • health_and_safety icon
    Допълнително Здравно Осигуряване
  • sports_football
    Карта за Спорт
  • food_bank
    Безплатна Храна
  • timer_off
    Гъвкаво Работно Време
  • school
    Безплатни Обучения/Курсове


лв

info-icon


icon icon icon icon icon


Необходими основни умения

Необходими основни знания

Добави резюме

upload_file PDF DOC RTF TXT PPT ZIP XLS JPG OTH
info
Това е резюмето, което от ще разгледат за твоята кандидатура

Финален преглед

Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .

Информация за обратна връзка

Резюме

Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
done
Честито, вашето резюме беше изпратено успешно!

При интерес от работодателя очаквайте връзка на посочените от вас контакти.