At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Team Manager with Slovenian and English.

Responsibilities:

• Supervise and monitor daily activities of a team of call center agents, ensuring adherence to

company policies and legal regulations;

• Provide regular coaching and feedback to employees to help them meet and exceed

performance goals;

• Address performance issues, implement improvement plans, and take corrective actions

when necessary;

• Ensure service quality aligns with key performance indicators (KPIs) and financial targets;
• Handle escalated customer interactions and serve as a subject matter expert when needed;
• Organize team meetings and activities to facilitate communication and engagement.

Qualifications:

• Previous experience in a supervisory or team leadership role is an advantage;
• Strong proficiency in English (B2 or higher) and Slovenian (C1 or higher) for effective

communication;

• Proven ability to lead, mentor, and develop team members to achieve high performance;
• Strong multitasking and problem-solving skills, with the ability to work under pressure and

meet deadlines;

• Excellent verbal and written communication skills for clear and professional interaction;
• Flexibility to work on-site with a rotating schedule, including weekends, as needed.

Our client offer:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Relocation assistance for EU candidates moving to Bulgaria;
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number MA_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).