Работа Development Manager
167 нови обяви за работа
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Our mission is to create BETTER ENERGY FOR BETTER LIFE Harvesting solar energy is a key driver for societies, governments or businesses to support ecological balance while developing economically. HEC Solar engineers and executes solar power plants a...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solution...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solution...
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CLOUD FRONTEND ENGINEERING MANAGER with ANGULAR (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US....
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing...
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Пълно описание
Senior L2 SaaS Technical Support Engineer
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Become part of a French community management and engagement platform used in 25 countries worldwide. It helps organizations create, manage, and grow fully branded private communities with features that enhance cultural identity, boost engagement, promote networking, and support revenue generation. Trusted by leading global institutions, the all-in-one solution fosters knowledge sharing, strategic alignment, and a sense of belonging. It transforms simple connections into vibrant learning communities for educational institutions and enhances member experiences in associations, driving shared interests and positive social impact.
- *All interviews will be conducted remotely (online or by phone).
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Become part of a French community management and engagement platform used in 25 countries worldwide. It helps organizations create, manage, and grow fully branded private communities with features that enhance cultural identity, boost engagement, promote networking, and support revenue generation. Trusted by leading global institutions, the all-in-one solution fosters knowledge sharing, strategic alignment, and a sense of belonging. It transforms simple connections into vibrant learning communities for educational institutions and enhances member experiences in associations, driving shared interests and positive social impact.
Your role:
- Monitor and resolve incoming Level 2 integration tickets using the ticketing system.
- Analyze issues, document troubleshooting steps, and ensure timely resolution in line with SLA guidelines.
- Communicate with customers to gather additional information and provide remote support.
- Consult troubleshooting guides and perform corrective actions in the back office or by coordinating with other teams.
- Create bug and data-fix tickets and escalate when necessary.
- Build and monitor technical dashboards to detect anomalies and alert management when needed.
- Answer integration-related questions from internal teams.
- Prepare detailed reports and documentation for the L2 Manager and share updates with relevant stakeholders.
- 3+ years of experience in technical support or support engineering for SaaS (B2B2C preferred), plus previous development experience.
- Fluent English, both written and spoken.
- Strong structured troubleshooting and documentation habits.
- Ability to multitask effectively in a fast-paced environment.
- Excellent collaboration and communication skills.
- Highly autonomous and proactive in improving and optimizing processes.
- Comfortable working with APIs (REST), authentication concepts (SSO, SAML, OAuth), permissions/roles, and JavaScript scripting for integrations.
- Skilled in debugging and investigating issues using application logs, browser developer tools (network console, HAR analysis, console debugging).
- Ability to build monitoring dashboards that are clear and actionable for non-technical stakeholders.
- An attractive remuneration. Referral bonuses.
- Standard working week : Monday - Friday; 10:00-19:00.
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Digital Food Vouchers.
- Permanent employment; full-time.
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