Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

At Tradu, we believe that talent knows no borders. We are a team of 650+ multilingual people around the globe. Our commitment to diversity, inclusion, and innovation extends across continents, creating a dynamic blend of skills and experiences that drives our success.

We are seeking career minded and independent individuals for an entry level full-time position in our Institutional Operations department. The Associate will be part of a global team providing operational support on a 24/5 basis to an international network of Retail and Institutional clients. Key Duties & Responsibilities:

• Onboarding and maintaining client accounts
• Performing daily operational transactions (deposits/withdrawals/trade reconciliations, etc)
• Customer service and routine correspondence with clients (emails, phone, chat, etc)
• Customize solutions based on unique needs of large volume producing White Labels, Omnibuses, or Prime Broker clients
• Liaise with Institutional Sales Associates located within our London, Berlin, HK and New York offices on a daily basis
• Liaise with other internal departments to fulfill their requests specific to the client segment serviced by Institutional Operations
• Compile scheduled and ad-hoc reporting needs such as Volume, Revenue/PnL calculation, etc
• Assist, and potentially lead, new firm wide initiatives based on customer demand or regulatory requirement

Requirements

• Fluency in English (both verbal and written)
• Strong Excel skills with ability to handle data analysis
• Detail-oriented with a high level of organizational skills
• Self-starter and able to work with minimal supervision
• Have excellent written and verbal communication skills
• Have superior customer service skills
• Be able to determine priorities and follow up in a timely fashion
• Be able to work collaboratively and constructively in a team environment
• Global coverage and flexibility required

Hours: 40 hours/week - Monday to Friday. Shifts based on weekly rotation - 9am-6pm, 4pm-12am. 3 days from the office.

Contract type: Labor contract with Stratos Support EAD

If you are interested in this position, please send us your CV in English.

Only short-listed candidates will be contacted for an interview.