1,990
Работа Back Office Support
51 нови обяви за работа
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Пълно работно време Постоянна работа Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. Wi...
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Join Sutherland - Where Your Career Soars! About us! Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our cli...
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Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Back-office Support ...
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Join Sutherland – Where Your Career Takes Off Behind the Scenes! Who We Are For over 37 years, Sutherland has been redefining customer experience through innovation, automation, and exceptional people. With 60 locations worldwide and a strong pres...
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TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists to join our NEW Game Support Team - get the job you will enjoy! A typical day: Assist our players with any issues they might experience or report Focus on the p...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists to join our NEW Game Support Team - get the job you will enjoy! A typical day: Assist our players with any issues they might experience or report Focus on the p...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with Polish and English to join our NEW Game Support Team - get the job you will enjoy! A typical day: Assist our players with any issues they might experience ...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with Polish and English to join our NEW Game Support Team - get the job you will enjoy! A typical day: Assist our players with any issues they might experience ...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with Arabic and English to join our NEW Game Support Team - get the job you will enjoy! A typical day: Assist our players with any issues they might experience ...
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TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with Polish and English to join our NEW Game Support Team - get the job you will enjoy! A typical day: Assist our players with any issues they might experience ...
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Bilingual hr support representative with german and english - back office - work from home
Съдърланд България Sutherland has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide. With operations in 60 global locations—and a strong pr...
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IBI Co. Ltd., licensed under certificate number 2981 for conducting recruitment services in Bulgaria, is offering a position with opportunities for development as a Back Office Assistant in trade (wholesale and retail). Our client is a rapidly growin...
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HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment. We are currently searching for a communicativ...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields Global Back Office Support Analyst aims at providing internal consulting services, technical and functional support to Finance departments of the customer.
United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to make incredible happen. Are you ready?
With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields Global Back Office Support Analyst aims at providing internal consulting services, technical and functional support to Finance departments of the customer.
Main tasks include specifically:
- Perform technical and functional support of the TMS (Treasury Management System) by assisting users in:
- reviewing incidents and determine solution to apply;
- qualifying and implementing change requests;
- applying related technical and functional solutions.
- Monitor standard processes to ensure an effective usage of the TMS (Treasury Management System)
- Contribute to the overall improvement of support to users by capitalizing knowledge and providing tools to users, including training to new and existing users on Treasury solutions, management of ticketing tool (called Service NOW) and maintenance of user support portal (under SharePoint)
- Drive continuous service improvement plan together with BO SDM
- Supports with contribution to Test strategy and Release Management: Completing NonRegression Testing in due time for planned releases – documentation of any gap or bug found
- As part of the Back Office Team works closely with BO SDM & Solution Management to incorporate BUILD activities into RUN
- Act as first layer of functional & technical support orientating user’s requests and incidents (received via Service NOW); liaising with finance community
- Qualify user tickets, by documenting each one, solve directly or provide guidance to technical teams into solution to implement
- Actively participate in building the support tools (Incident workflow & templates, shared knowledge database, etc.)
- Incident, change, problem management for the BO Treasury systems KPI, SLAs follow up, reporting and communication
- Performs Root Cause Analysis (RCA) in order to implement more efficient strategies to address issues or address the root-cause
- User Training & Communication
- Prepare documentation and continuously update existing one (user guides, FAQs, training materials) and maintain user and support knowledge database
- Build user network and manage user community (through new user onboarding, trainings, newsletters, incident review meetings, etc.)
- Identify / collect training needs, and perform training on key unused / misused / new functionalities.
- Actively participate in project closure transition to run (training to new user on Support model and processes), in collaboration with project team
Requirements
- Strong communication skills required
- Strong analytical skills required
- Strong synthesis skills required, including capacity/appetite to formalize (using pack office tools in expert mode)
- Customer support background (internal or external) and/or Cash management background required
- Accounting basic knowledge required
- Experience with TMS and ERP applications required
- Experience on treasury and accounting process design and best practices is required
- Knowledge of QUANTUM and TRAX is a plus
- Knowledge of Microsoft POWER BI or Microsoft Power App is a plus
- Incident, Change and Problem management practice (ITIL or another framework) is a plus
What we offer:
- Competitive remuneration package
- Referral bonus program
- 24 days annual paid leave
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
- Free Psychological Counselling via Green Line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 150 BGN/month
- Upskilling & reskilling training programs and e-learning hub
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives
United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to make incredible happen. Are you ready?
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- card_giftcardВаучери за Храна
- shopping_cartОтстъпки/Намаления в Търговски Обекти
- credit_cardБонусова Система
- schoolБезплатни Обучения/Курсове
- airport_shuttleБезплатен Служебен Транспорт
- sports_footballКарта за Спорт
- videogame_assetЗала за Почивки/Забавления
- groupsПартита/Тиймбилдинг
Средна заплата за сектора
1,990 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
600 лв / месец
максимална
4,000 лв / месец
Мнения и оценки от служители
3.1
Добра 
3.3
3.0
3.0
2.9
3.3
2.4
2.3
1.4
1.3
1.9
1.5
Финален преглед
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Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
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