Join Sutherland – Where Your Career Takes Off Behind the Scenes!

Who We Are For over 37 years, Sutherland has been redefining customer experience through innovation, automation, and exceptional people. With 60 locations worldwide and a strong presence in Bulgaria since 2008, our 2,000+ colleagues work together across Sofia, Varna, Burgas, and remotely, delivering services in 17 languages.

Now, we’re looking for detail-oriented professionals to join our Back-Office Support team—no customer calls, just impactful work in a collaborative, supportive environment.

Why You’ll Love This Role

• No phone calls – focus on tasks without the stress of constant calls.
• Flexible 24/7 shifts – choose what fits your lifestyle.
• Modern Sofia office with a friendly team, chill zones, and great coffee.

What You’ll Do

• Verify customer documents and ensure identities are valid.
• Review profiles and transactions for potential risks.
• Monitor ongoing transactions (including withdrawals) for unusual activity.
• Flag and report suspicious cases in line with escalation rules.
• Maintain accurate records of verification and customer data.
• Handle sensitive information with the highest level of security.

What You Bring

• English at B2 level or higher.
• At least 6 months of relevant back-office experience (a plus, not a must).
• Great attention to detail and a proactive mindset.
• Solid computer skills (MS Office / Google Suite).

What We Offer

• Permanent contract with long-term career growth opportunities.
• Competitive salary and performance recognition.
• Additional health & life insurance.
• Food vouchers and paid breaks.
• Generous annual leave.
• Fully paid world-class training to set you up for success.

Location: Sofia office

If you’re ready to join a global leader, work in a supportive environment, and enjoy the stability of a long-term role—apply now and grow your career with Sutherland!