Нови обяви за работа
1.1 хил. нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purpos...
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Remix is one of the leading online secondhand marketplaces in the EU, currently operating in 9 European markets and expanding. We are on a mission to make secondhand fashion the first choice. We believe in a sustainable future for fashion, giving pre...
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We are looking for a skilled banking professional to take ownership of regulatory compliance while driving operational efficiency. Our client is an established international banking institution in Bulgaria undergoing a digital transformation. Your go...
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1,970 лв - 3,040 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит For our client, an international provider of financial and corporate services, we are looking for a curious and detail-oriented Junior Accountant who wants to understand how international investment and corporate structures work from the inside. You ...
- 5,340 лв - 7,980 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
TECHNICAL LEAD (Go/Python/AWS) We are: Bulwork is Bulgaria’s first recruitment agency specializing in Information Technology, backed by 25 years of market excellence. We're known for delivering top-quality services to clients and candidates. We r...
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Grove Global Consult is a consulting and recruitment agency providing strategic consulting and talent acquisition services to companies worldwide. We are currently seeking an experienced and detail-oriented Accounting Expert to join our client's fin...
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Spirit of the role The Logistics Service Representative is a front-line support role responsible for delivering high-quality logistics and customer service support across multiple programs. In this role, you will act as a key point of contact for cu...
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Monbat Group е публична компания с повече от 65-годишнина история. Monbat е известна със своя устойчив бизнес и дългогодишни традиции в света на ак...
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Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide. We are looking for a Player Support for Riot Games Account with French and English for one of...
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Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide. We are looking for a Digital Trust and Safety Analyst with Polish and English for one of our ...
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Why Ingram Micro? Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products a...
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Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, ...
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SERVICENOW ENGINEER (m/f/d) Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Ka...
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Специалист обслужване на клиенти само с немски (хибрид след платено обучение)
Баб Консулт Eоодгр. София
2,480 лв - 4,000 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит ЗДРАВЕЙТЕ! "Б.А.Б.Консулт" ЕООД е лицензирана агенция за подбор и консултиране на персонал с регистрационен номер 3051 / 2020 г. в Агенцията по ...
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Sales performance advisor with italian or french or spanish or german and english (hybrid)
Астреа Рикрутмънт Eоодгр. София
2,250 лв - 2,940 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Level 2 Agent with French and English
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Дистанционно интервю
Пълно описание
Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a Technical Support with French to join our team!
About the role:
The Level 2 Agent is the technical escalation point/remote support for tickets that cannot be solved by the Customer’s Level 1 Helpdesk. Level 2 Agent apply advanced technical troubleshooting and triaging experience to determine if an escalated issue/ticket can be resolved by the Level 2 team or if the ticket requires further routing to on-site support or another Resolving Group. Level 2 Agent receive calls from Level 1 Helpdesk or other Resolving Groups for urgent/high priority tickets which need Level 2 ownership. Level 2 Agent communicate directly with end users in the process of incident troubleshooting via all agreed channels. On demand, Level 2 Agent might back agents up in their work - for example in cases of high call volumes, outages, etc.
Responsibilities: The Level 2 Agent take ownership of all tickets routed to them which require a higher level of technical analysis and work these tickets to resolution or route to the appropriate Resolution Group. Duties and Responsibilities:
Requirements:
What we offer:
The future is here for the making. Are you ready? Let’s make the incredible happen.
About the role:
The Level 2 Agent is the technical escalation point/remote support for tickets that cannot be solved by the Customer’s Level 1 Helpdesk. Level 2 Agent apply advanced technical troubleshooting and triaging experience to determine if an escalated issue/ticket can be resolved by the Level 2 team or if the ticket requires further routing to on-site support or another Resolving Group. Level 2 Agent receive calls from Level 1 Helpdesk or other Resolving Groups for urgent/high priority tickets which need Level 2 ownership. Level 2 Agent communicate directly with end users in the process of incident troubleshooting via all agreed channels. On demand, Level 2 Agent might back agents up in their work - for example in cases of high call volumes, outages, etc.
Responsibilities: The Level 2 Agent take ownership of all tickets routed to them which require a higher level of technical analysis and work these tickets to resolution or route to the appropriate Resolution Group. Duties and Responsibilities:
- Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards.
- Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated as per process and every effort is made to deliver service levels.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives
- Collaborate with external Resolution Groups, including on-site teams, to ensure service levels are met or exceeded
- Remain well versed in help desk policies, procedures, standards, and documentation
- Resolve Tickets within scope of responsibilities according to defined procedures
- Focus on building good working relationships within the team and other Resolution Groups
- Protect confidential and sensitive information and materials;
- Complete specific or ad-hoc tasks including answering incoming calls to assist with volumes during volume spikes, outages, etc.
- Ensure constant self-development using day to day work, web based training, and any other available tool;
- Research and find solutions in unfamiliar technical situations.
Requirements:
- Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution
- Capable to work with limited or no supervision
- Ability to follow specific processes and procedures
- Committed to self-development
- Team player
- Very good Customer service skills, verbal, and written skills;
- B2 level of written and oral French
- B2 level of written and oral English
- Very good analytical and troubleshooting skills.
- Previous experience in HW troubleshooting of all devices in the IT architecture
What we offer:
- Competitive remuneration package
- Referral bonus program
- 24 days annual paid leave
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
- Free Psychological Counselling via Green Line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 77 EUR/month (150 BGN)
- Upskilling & reskilling training programs and e-learning hub
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives
The future is here for the making. Are you ready? Let’s make the incredible happen.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- card_giftcardВаучери за Храна
- shopping_cartОтстъпки/Намаления в Търговски Обекти
- credit_cardБонусова Система
- schoolБезплатни Обучения/Курсове
- airport_shuttleБезплатен Служебен Транспорт
- sports_footballКарта за Спорт
- videogame_assetЗала за Почивки/Забавления
- groupsПартита/Тиймбилдинг
Мнения и оценки от служители
3.1
Добра 
3.3
3.0
3.0
2.9
3.3
2.4
2.3
1.4
1.3
1.9
1.5
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.