Работа Customer Support Agent
99 нови обяви за работа
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Пълно работно време Постоянна работа Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of private business sector worldwide. For one of our exclusive clients - operating in the field of online casinos, we are looking for a ...
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Customer support specialist with finnish or danish and english (work from office)
Баб Консулт Eоодгр. София
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Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of private business sector worldwide. For one of our exclusive clients - operating in the field of online casinos, we are looking for a Casino Customer Support Agent with English.
You will provide product/service information and resolve emerging problems that their players face within the game or platform.
Responsibilities:
Work collaboratively with cross-functional teams to drive player's activity growth Achieve an optimal support experience and knowledge-sharing initiatives Monitor the VIP players' activity on a daily basis Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players Identify and analyze recurring issues and trends by working with other departments until resolution Work in a dynamic, team-focused environment with growth opportunities and benefits The Account Manager's responsibilities will be to increase player's KPIs by proactive outbound communication, all to ensure a personal, engaging, and rewarding experience for our VIP players Build and manage personal relationships with our top VIP players Support, engage & retain our players Use exclusive content, promotions & activities for our players – in order to generate value for our players and expand their engagement within our games Requirements:
1+ years of experience in customer success – an advantage High-level understanding/interest in social gaming/online marketing field Native or mother tongue level in English (written & spoken) Excellent interpersonal and communication skills Ability to work weekends and nights Availability to work in shifts, at least 4 shifts per week Independent and self-learner Positive attitude and are excited to learn more Deep understanding/interest in games/online marketing field - an advantage Previous experience within a CS/AM role is an advantage Ability to work in a fast-paced environment If it sounds like a dream job for you? Please send us your CV in English. Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020
You will provide product/service information and resolve emerging problems that their players face within the game or platform.
Responsibilities:
Work collaboratively with cross-functional teams to drive player's activity growth Achieve an optimal support experience and knowledge-sharing initiatives Monitor the VIP players' activity on a daily basis Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players Identify and analyze recurring issues and trends by working with other departments until resolution Work in a dynamic, team-focused environment with growth opportunities and benefits The Account Manager's responsibilities will be to increase player's KPIs by proactive outbound communication, all to ensure a personal, engaging, and rewarding experience for our VIP players Build and manage personal relationships with our top VIP players Support, engage & retain our players Use exclusive content, promotions & activities for our players – in order to generate value for our players and expand their engagement within our games Requirements:
1+ years of experience in customer success – an advantage High-level understanding/interest in social gaming/online marketing field Native or mother tongue level in English (written & spoken) Excellent interpersonal and communication skills Ability to work weekends and nights Availability to work in shifts, at least 4 shifts per week Independent and self-learner Positive attitude and are excited to learn more Deep understanding/interest in games/online marketing field - an advantage Previous experience within a CS/AM role is an advantage Ability to work in a fast-paced environment If it sounds like a dream job for you? Please send us your CV in English. Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020
Средна заплата за сектора
2,110 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
300 лв / месец
максимална
32,850 лв / месец
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.