Bilingual Customer Support Specialist with French and English

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Explore the retail world of a prominent retail company based in Switzerland, known for its extensive network of supermarkets and hypermarkets. They offer a wide range of products, including groceries, household items, and electronics, all while emphasizing quality, affordability, and sustainability. With a strong commitment to social responsibility, they support local communities and promote environmentally friendly practices.

What we are looking for:

• Strong communication skills in French (C1) and English (C1).
• Previous experience in Customer Support (at least 6 months) is required.
• A customer-oriented mindset and willingness to assist others.
• Problem-solving abilities and a proactive attitude.
• Technical skills are a plus, but not mandatory – we provide full training to ensure your success!
• Team player with a positive and open-minded approach.

What would you do on this position:

• Provide 1st level support for IT systems, assisting with basic hardware, software, and network issues.
• Troubleshoot Point of Sale (POS) and logistics system challenges with guidance from senior staff.
• Help manage user accounts and permissions.
• Support simple technical queries and escalate more complex cases when necessary.
• Log incidents and follow up using ticketing systems.
• Communicate solutions effectively to users and provide excellent customer service via phone, chat and email.

Why join us?

• Gain valuable skills in IT and customer service with hands-on experience.
• Be part of a supportive and innovative team environment.
• An attractive remuneration. Referral bonuses.
• Flexible daily working shifts (Monday-Sunday).
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.

Ready to kickstart your IT career? Apply now and become part of a dynamic team where your growth and development matter!