Работа Customer Support
845 нови обяви за работа
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Пълно работно време Постоянна работа Дистанционно интервю Let's Shape Tomorrow by Solving What Matters Most At Ingram Micro, we are redefining the technology ecosystem that powers the world. As a global technology company with the reach, relationships, and digital platforms to help businesses realize the p...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment. We are currently looking for enthusiastic peo...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment. We are currently looking for talkative and en...
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Brand customer advisor with dutch or german or french or italian or spanish (remote)
Астреа Рикрутмънт Eоод
2,430 лв - 2,880 лв / месец (нето) от работодател At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Client services advisor with german, french or dutch | hybrid (1 week per month in the office)
Баб Консулт Eоодгр. София
2,050 лв - 2,730 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит If you've been looking for a role that allows you to combine an international career with the freedom to work remotely, this is the opportunity you've been waiting for. We're expanding the team of our international partner and looking for profession...
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Experienced activewear customer care specialist with dutch or german or french or spanish
Астреа Рикрутмънт Eоодгр. София
2,430 лв - 3,040 лв / месец (нето) от работодател Пълно работно време Постоянна работа Дистанционно интервю Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Client support specialist with german, french or spanish/ relocation to sofia
Баб Консулт Eоодгр. София
2,030 лв - 2,430 лв / месец (нето) от работодател Пълно работно време Постоянна работа Дистанционно интервю Подходяща и за кандидати с малък или без опит Love Sports & Languages? Join Our Global Support Squad in Sofia! Are you ready to turn your passion for languages into an exciting career? Imagine representing a world-renowned leader in sports apparel and fan gear right from a modern office in Sofia...
- 3,040 лв / месец (нето) от работодател
We are seeking a Customer Service Representative for our client, a well-established international company in the digital marketing and SEO services industry. This is a fully remote position, and we are looking for someone with excellent English commu...
- Пълно работно време Постоянна работа
UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being...
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Client Support Specialist with English *All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our gl...
- 2,020 лв / месец (нето) от работодател
What if your job didn’t depend on where you live? No commute. No office. No fixed place you have to show up to. Just your language skills and a laptop — and the freedom to work from wherever you feel best. If you speak Croatian or Slovenian, your...
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Customer relation specialist with italian or norwegian or portuguese
Астреа Рикрутмънт Eоодгр. София
2,120 лв - 3,040 лв / месец (нето) от работодател Пълно работно време Постоянна работа Дистанционно интервю Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- 1,630 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
We are growing! Concentrix works with one of the world's largest Beauty & Wellness brands. In the role of E-commerce Customer Care Advisor you will provide support for a variety of brands and be required to remain knowledgeable on all products as wel...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
*Please note that the position is based in Sofia, and we will assist you to relocate. Are you ready to take the next step in your career? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a C...
- 1,630 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
We are growing! Concentrix works with one of the world's largest Beauty & Wellness brands. In the role of E-commerce Customer Care Advisor you will provide support for a variety of brands and be required to remain knowledgeable on all products as we...
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Principal Support Engineer – Customer Reliability & Escalations Engineering
- Пълно работно време
- Постоянна работа
- Дистанционно интервю
Пълно описание
Let's Shape Tomorrow by Solving What Matters Most
At Ingram Micro, we are redefining the technology ecosystem that powers the world. As a global technology company with the reach, relationships, and digital platforms to help businesses realize the promise of technology, we create opportunities for our partners and customers to grow, innovate, and succeed. Together, we're shaping tomorrow by solving complex challenges and building the future of technology distribution and platform services
About the Role We are seeking a highly experienced Principal Support Engineer to serve as a senior technical authority and escalation leader for our most critical customer-impacting issues across our platform ecosystem. This is not a traditional support role. We are looking for a highly experienced technical expert who can lead critical customer escalations, drive root cause analysis across multiple technology layers, partner directly with Engineering and Product leadership, and communicate confidently with senior stakeholders up to Director and VP level.
The successful candidate will combine deep technical troubleshooting skills with strong incident leadership, operational excellence, and customer advocacy. They will be expected to own high-impact escalations from initial triage through permanent resolution while influencing platform reliability and customer experience at a strategic level.
Why Ingram Micro?
At Ingram Micro, you'll have the opportunity to work on complex technical challenges at global scale while helping shape the future of one of the world's most influential technology ecosystems. You'll be part of a diverse, inclusive, and collaborative environment where your expertise is valued, your ideas are heard, and your career growth is actively supported. Whether you're driving critical customer outcomes, influencing platform reliability, or partnering with talented teams around the world, you'll have the resources, autonomy, and opportunities to make a meaningful impact. If you're ready to solve challenging problems, lead through complexity, and help shape tomorrow, we'd love to hear from you.
At Ingram Micro, we are redefining the technology ecosystem that powers the world. As a global technology company with the reach, relationships, and digital platforms to help businesses realize the promise of technology, we create opportunities for our partners and customers to grow, innovate, and succeed. Together, we're shaping tomorrow by solving complex challenges and building the future of technology distribution and platform services
About the Role We are seeking a highly experienced Principal Support Engineer to serve as a senior technical authority and escalation leader for our most critical customer-impacting issues across our platform ecosystem. This is not a traditional support role. We are looking for a highly experienced technical expert who can lead critical customer escalations, drive root cause analysis across multiple technology layers, partner directly with Engineering and Product leadership, and communicate confidently with senior stakeholders up to Director and VP level.
The successful candidate will combine deep technical troubleshooting skills with strong incident leadership, operational excellence, and customer advocacy. They will be expected to own high-impact escalations from initial triage through permanent resolution while influencing platform reliability and customer experience at a strategic level.
What You'll Do
- Own and lead resolution of high-priority Sev1 and Sev2 incidents impacting strategic customers.
- Drive end-to-end troubleshooting across applications, integrations, cloud infrastructure, databases, and distributed systems.
- Lead cross-functional incident response and technical war rooms involving Engineering, Product, Operations, Security, and external partners.
- Perform deep root cause analysis using logs, metrics, traces, database analysis, and application diagnostics.
- Partner with Engineering teams to ensure permanent corrective actions are implemented, validated, and communicated.
- Identify recurring issues and drive improvements in reliability, observability, automation, and operational efficiency.
- Serve as a trusted technical advisor during executive-level customer escalations and critical business events.
- Mentor engineers, influence technical priorities, and promote best practices in incident management and problem resolution.
What You'll Bring
- 15+ years of experience in Technical Support Engineering, Site Reliability Engineering (SRE), Platform Engineering, Application Support, or Production Support environments.
- Proven success owning and leading enterprise-critical Sev1 and Sev2 incidents through resolution.
- Experience supporting large-scale SaaS, cloud-based, or enterprise software platforms in customer-facing environments.
- Strong expertise troubleshooting REST APIs, integrations, authentication services, distributed systems, cloud platforms, databases, and microservices architectures.
- Hands-on experience with AWS, Azure and/or GCP, Kubernetes, containers, Linux, and modern observability tools such as Datadog, Dynatrace, Splunk, Grafana, New Relic, AppDynamics, or Elastic.
- Demonstrated ability to conduct complex root cause investigations across multiple technical domains and stakeholder groups.
- Exceptional communication skills with the ability to engage effectively with engineers, architects, business leaders, Directors, and Vice Presidents.
- Preferred experience in Software Engineering, DevOps, SRE, CI/CD environments, scripting (Python, Bash, PowerShell), and large-scale cloud, fintech, payments, or enterprise technology organizations.
Why Ingram Micro?
At Ingram Micro, you'll have the opportunity to work on complex technical challenges at global scale while helping shape the future of one of the world's most influential technology ecosystems. You'll be part of a diverse, inclusive, and collaborative environment where your expertise is valued, your ideas are heard, and your career growth is actively supported. Whether you're driving critical customer outcomes, influencing platform reliability, or partnering with talented teams around the world, you'll have the resources, autonomy, and opportunities to make a meaningful impact. If you're ready to solve challenging problems, lead through complexity, and help shape tomorrow, we'd love to hear from you.
- Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.
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Мнения и оценки от служители
2.9
Средно добра 
3.2
2.6
3.2
3.0
2.5
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2.9
2.3
2.4
2.4
2.3
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