At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and process optimization for global clients, we are looking for – Customer Relation Specialist with Italian or Norwegian or Portuguese.

Key Responsibilities:

• Handle customer inquiries via email, chat, and occasional phone support in a professional and timely manner;
• Provide basic technical assistance and troubleshooting for common customer issues;
• Update and maintain accurate customer records, case notes, and internal documentation;
• Escalate complex or unresolved cases to the appropriate internal teams;
• Ensure high-quality service and timely responses in line with company standards and procedures;
• Support administrative processes and contribute to workflow and process improvements
• Identify customer needs and, when appropriate, present additional services or solutions in a consultative manner.

Requirements:

• Good command of Italian, Norwegian, or Portuguese, along with effective English communication skills;
• Strong written communication skills and attention to detail in a professional environment;
• Previous experience in customer support, administration, or a similar role is considered an advantage;
• Comfortable working with multiple software systems, digital tools, and online platforms;
• Well-organized with the ability to manage tasks and priorities efficiently;
• Ability to work collaboratively in a dynamic and international work environment.

What our client offers:

• Salary range: EUR 1,400 – EUR 2,000 gross per month, depending on qualifications and

relevant experience;;

• Opportunities for career growth and development;
• A dynamic and supportive work environment;
• Comprehensive training for the role;
• Modern office space with all necessary equipment;
• Friendly and diverse team culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).