Client Support Specialist with English

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

We are seeking compassionate, customer-focused individuals to join an innovative team shaping the future of healthcare through remote clinical monitoring. Designing smart digital solutions and tools that improve health outcomes while making care more efficient and impactful.

KEY RESPONSIBILITIES:

• Communicate solutions effectively to users and provide excellent customer service.
• Make calls to patients about their health monitoring package.
• Provide brief, informative, and supportive guidance.
• Maintain a warm, professional tone at all times.
• Support patient with clarity and patience.

KEY REQUIREMENTS:

• Strong communication skills in English (C1).
• Team player with a positive and open-minded approach.
• A customer-oriented mindset and willingness to assist others.
• Problem-solving abilities and a proactive attitude.
• Empathetic, patient, and professional approach.
• Experience in healthcare, customer support would be considered a plus

BENEFITS:

• Gain valuable skills in customer service with hands-on experience.
• Be part of a supportive and innovative team environment.
• Flexible working hours.
• Referral bonuses.
• Additional health insurance and other social benefits. Exclusive discounts & offers. Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment.