If you've been looking for a role that allows you to combine an international career with the freedom to work remotely, this is the opportunity you've been waiting for.

We're expanding the team of our international partner and looking for professionals with German, French or Dutch who want to build a long-term career in Customer Support while enjoying one of the most flexible hybrid work models on the market.

Unlike traditional hybrid positions, this role requires you to work from the office in Sofia for only 1 week per month. During the remaining weeks, you can work remotely from anywhere in Bulgaria. Your responsibilities:

• Provide professional support to customers via phone and email;
• Handle account-related requests and administrative tasks;
• Process customer requests and maintain accurate documentation in internal systems;
• Work closely with colleagues from international teams to ensure customer satisfaction;
• Follow internal procedures and quality standards.

Requirements:

• Fluent German, French or Dutch (C1/C2);
• Good command of English (B2);
• Excellent communication and interpersonal skills;
• Customer-oriented mindset and strong problem-solving abilities.
• Previous experience in Customer Support, Customer Service, Back Office or similar positions is considered an advantage but is not mandatory.
• Good computer literacy and ability to work with multiple systems.

The company offers:

• Hybrid work model with only 1 week per month in the office in Sofia;
• Competitive salary and attractive monthly performance bonus;
• Fully paid onboarding and professional;
• Additional Health insurance premium package;
• Multisport card;
• Additional employee benefits;
• NO night shifts.
• Opportunities for professional development and internal career growth.
• Modern working environment and international team.

Why apply through BAB Consult? At BAB Consult, we believe recruitment is about finding the right opportunity for every candidate. Our consultants will support you throughout the entire recruitment process, provide detailed information about the role and help you prepare for every step of the selection process. If you are looking for a long-term career opportunity where your language skills will be valued and rewarded, we would be pleased to hear from you. Apply today and one of our recruitment consultants will contact you shortly. Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality in accordance with the applicable data protection legislation. BAB Consult Ltd. is a licensed recruitment agency (License №3051/2020), registered with the Bulgarian Employment Agency.