Нови обяви за работа
722 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит Escalation Support Representative supports a major client’s escalation processing through professional communications and issue resolutions. Escalation Support Representative receives multiple tasks and work assignments from supervisors and manager...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит
Escalation Support Representative supports a major client’s escalation processing through professional communications and issue resolutions. Escalation Support Representative receives multiple tasks and work assignments from supervisors and manager...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Backend Software Engineer with IaC experience About us: BULWORK is Bulgaria's first IT Recruitment agency, with 25 years of proven excellence in the market. The company has earned a solid reputation for excellence in serving clients and candidates....
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Credit Portfolio Data Analyst The Credit Portfolio Data Analyst is responsible for transforming risk and portfolio data into actionable insights that inform credit strategy, risk appetite, and portfolio management. The team bridges analytical eviden...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Risk Engineer (Retail Risk) We are DSK Bank, proud member of OTP Group, a leading financial institution in CEE. As one of the leading banks on the Bulgarian market we pride ourselves in delivering an honest and transparent service to our clients and...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Job Description As a member of the Corporate Infrastructure and Security - Risk & Assessments team, the IT Security Engineer II is responsible for: Providing key input and assistance in the development and implementation of a global cybersecurity r...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Pricing Analyst Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing sol...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Senior Frontend Engineer (Angular) WE ARE: BULWORK is Bulgaria’s first recruitment agency specializing in Information Technology and R&D roles, backed by 25 years of market excellence. The company is recognized for consistently delivering hig...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Senior Pricing Systems Analyst Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digita...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
We are hiring and looking to connect with you for a Supply Chain Support Analyst role within our HP team at TTEC. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We we...
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Talent acquisition specialist with dutch & english (6h shift, 24/7 support, incl weekends)
Modisгр. София
Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
We are PHOENIX Pharma, part of PHOENIX Group - Europe’s leading pharmaceutical wholesaler, pharmacy operator and service provider for the pharmaceutical industry. Every day we provide our clients with medicines and medical products that are always ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
About Akkodis: Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge t...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Game Writer The Role Creative Assembly is seeking a new Writer with a talent and passion for narrative, dialogue and world-building to help us create written content for our much-anticipated titles in the Total War franchise. This role is Hybrid a...
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2,740 лв - 3,520 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи ## За позицията Търсим отговорен и организиран специалист, който да поеме ключова роля в управлението на логистичните процеси и операти...
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Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Escalation Support Representative
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Подходяща и за кандидати с малък или без опит
Пълно описание
Escalation Support Representative supports a major client’s escalation processing through professional communications and issue resolutions. Escalation Support Representative receives multiple tasks and work assignments from supervisors and managers with the ability to process in a timely and efficient manner. The position maintains and updates a database with all appropriate information gathered as a result of customer contact. Escalation Support Representative supports quality assurance efforts and process improvement.
Working hours: 6:00-15:00 14:00-23:00 22:00-6:00 Location: Sofia, Bulgaria About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.
Responsibilities
- Act as an escalation point for customers, partners, and internal stakeholders among multiple business entities.
- Assess the needs of a given support requirement and prioritize to ensure cases are handled at the correct resource level and with appropriate focus.
- Capture escalations in a tracking log making sure they are completely documented and successfully resolved.
- Central point of coordination and communication, prioritizing and facilitating efforts to minimize impact and restore business operations during BCP events.
- Ensure that IT and cross-functional resources are properly engaged to resolve any critical application, network, or tool outages and provide communications to the organization regarding the outage.
- Review our escalation data, identify trends & key business indicators, and present observations & recommendations to senior leadership
- Provide Customer with resolution in line with agreed KPI’s and/or SLAs.
- Root cause analysis.
Job Qualifications
- 1+ year of experience in the field of customer service/support.
- Fluency in English language.
- Previous logistics experience is an advantage.
- Continuous attention to detail and quality.
- Excellent verbal, written and interpersonal communication skills.
- Benefits:
- We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
- Career Counselling
- Additional paid time off
- Hybrid working model
- Flexible benefits
- Luxury health & dental insurance
- Life insurance
- Food vouchers
- Fuel card
- Multisport cards
- Employee Assistance Program
- Bonuses for special occasions
- Options to buy shares
Working hours: 6:00-15:00 14:00-23:00 22:00-6:00 Location: Sofia, Bulgaria About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Мнения и оценки от служители
2.5
Средно добра 
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3.0
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1.6
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Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.