Работа в София
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Quality Auditing Analyst (B2B) Quality Auditing Analyst (B2B) Spirit of the Role: Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical...
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СТАРШИ СИСТЕМЕН АДМИНИСТРАТОР Техномаркет България ЕАД е водеща българскa верига магазини за битова електроника, офис оборудване и тел...
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ABOUT US: The first IT & TELCO recruitment agency in Bulgaria with 23 years of stable presence in the market. We have succeeded in establishing a reputation for delivering high-quality services to clients and candidates. We respect the candidates' w...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
We are a dynamic and growing company developing comprehensive, innovative, and reliable software solutions for our many corporate customers in Europe, including the German healthcare sector. Would you like to actively help shape our app development a...
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Senior Technical Architect Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital ma...
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It's fun to work in a company where people truly BELIEVE in what they're doing! Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vi...
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LEM – Life Energy Motion At LEM, we help our customers and society accelerate the transition to a sustainable future. Our global team of 1,700 professionals which spans over 15 countries is dedicated to converting technology potential into powerfu...
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1,400 лв - 2,330 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит UpSkill is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being friendly ...
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About DXC Bulgaria We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comf...
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UBB was established in 1992 through the merger of 22 Bulgarian regional commercial banks as the first and the largest in terms of scale consolidation project in the Bulgarian banking sector. Since 2017 the Bank has been part of the Belgian bank-assur...
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UBB was established in 1992 through the merger of 22 Bulgarian regional commercial banks as the first and the largest in terms of scale consolidation project in the Bulgarian banking sector. Since 2017 the Bank has been part of the Belgian bank-assur...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю
Телебид Про е софтуерна продуктово-ориентирана компания, специализирана в разработването на финансови бизнес системи, които изграждам...
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UBB was established in 1992 through the merger of 22 Bulgarian regional commercial banks as the first and largest in terms of scale consolidation project in the Bulgarian banking sector. Since 2017, the Bank has been part of the Belgian bank-assuranc...
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About DXC Bulgaria We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comf...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит
Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset class...
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Quality Auditing Analyst (B2B)
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Дистанционно интервю
Пълно описание
Quality Auditing Analyst (B2B)
Quality Auditing Analyst (B2B)
Spirit of the Role:
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Our teams are proficient in either one or more of the following languages: English, French, German, Italian, Spanish, Portuguese, Dutch, Greek, Arab, Turkish, Russian, and many more. We offer multiple opportunities for development, upskilling and re-skilling programs that improve and build up your professional skills. Previous experience in the field is not obligatory – to stay on top, we invest in our people’s training and development.
Key Interfaces:
Quality Analysts work with Sales Management and Program Management to assess, track and report performance of POD roles (BDRs, IOM, SIOM, primarily) to Quality standards in alignment with client requirements and DIS expectations to ensure the highest level of proficiency.
Work Model: Hybrid work model
Quality Auditing Analyst (B2B)
Spirit of the Role:
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Our teams are proficient in either one or more of the following languages: English, French, German, Italian, Spanish, Portuguese, Dutch, Greek, Arab, Turkish, Russian, and many more. We offer multiple opportunities for development, upskilling and re-skilling programs that improve and build up your professional skills. Previous experience in the field is not obligatory – to stay on top, we invest in our people’s training and development.
Key Interfaces:
Quality Analysts work with Sales Management and Program Management to assess, track and report performance of POD roles (BDRs, IOM, SIOM, primarily) to Quality standards in alignment with client requirements and DIS expectations to ensure the highest level of proficiency.
Your responsibilities will be:
- Scorecard assessment of agents against client and DIS standards, focused on Quality and individual capabilities. Reporting and feedback generated used in agent coaching prioritization, team and market trending, and program level messaging adjustments. Also assists in agent coaching, role plays, progress tracking and agent certification aligned with Quality standards. Engages with SM/PM, Learning and Development and Delivery Excellence.
- Qualification/Sales Stage - 0-100% per motion needs Deliverable - Delivers scorecard assessments, feedback and coaching, performance reporting/analytics, missed criteria, trending & quality tracking.
- Communication Skills - Management and Executive level written and verbal communication, strong stakeholder relationship building. High level active listening & 'reporting while listening' skills Sales Skills - Consultative selling, account management or other customer success/nurture engagement understanding to assess quality of agent delivery.
- Industry Knowledge - Knowledge of client industry, and demonstrated experience in learning new products and services Business Operations - Understands requirements for successful onboarding/adoption and criteria for successful messaging delivery
- Goal Metrics, KPIs, Success Measures
- Education - Bachelor's degree is required, Professional Sales & Account Management is preferred
- Experience - Sales and/or marketing experience is required, industry sales highly preferred. Analytics and reporting skills required
- Languages – German is an advantage
- Tools/Systems - Fluency with basic productivity tools (Outlook, 0365, Web Conferencing tools) and experience using CRM systems required, experience using Reporting Tools (PowerBI, Excel, PowerApps, and etc.)
- Commitment to in-depth, structured sales training and processes.
- Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform.
- Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.
- Ability to work creatively and analytically in a problem-solving environment.
Work Model: Hybrid work model
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Мнения и оценки от служители
2.6
Средно добра 
2.7
2.1
2.2
2.8
3.3
2.5
3.0
2.5
1.8
2.4
2.4
Финален преглед
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