We are hiring and looking to connect with you for a Supply Chain Support Analyst role within our HP team at TTEC.

About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As we value our employees, we offer:

• Extensive training programs;
• Work from the comfort of your home;
• Regular working hours so you can balance your passions with your schedule;
• Attractive salary to live your best life;
• Additional health insurance and reimbursement for medical and dental services;
• Environment that stimulates achievement and excellent customer service;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment.

What You’ll be Doing:

In this role, you will manage the end-to-end process of defective materials returned from customers, including decision-making on returns, handling, and cost optimization. You will analyze trends in warranty-related costs, identify key drivers, and support strategic decisions on material flow and recovery. You will act as a central point of coordination between internal teams, suppliers, and partners, ensuring smooth handling of defective parts and accurate tracking of costs and processes.

On a typical day, you’ll:

• Analyze data and support material management decisions;
• Monitor costs, trends, and key performance metrics;
• Support forecasting, budgeting, and month-end activities;
• Ensure smooth invoicing flow and budget tracking;
• Drive cost optimization and process improvements;
• Collaborate with partners and act as a point of contact for return processes.

What You Bring to the Role:

• Fluency in written and spoken English;
• Excellent communication skills and strategical thinking - promote creative thinking and implement initiatives;
• Independence and ability to work in a team;
• Good planning, organization and time management skills;
• Knowledge of support operations.
• Good computer skills; MS office applications.

Submit your application today by clicking on the Apply Online button.

Please send us your CV in English. Only short-listed candidates will be invited for an interview.

All documents will be treated with the highest level of confidentiality.