Нови обяви за работа
529 нови обяви за работа
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We are looking for a Client Adviser with Italian and English to join our newest project in the renewable energy sector. Working hybrid in Sofia, Bulgaria, you will be pivotal in providing support via telephone, email, and live chat for our portfolio ...
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Elevate Your Career in Tech! Are you passionate about quality, precision, and innovation? Do you thrive in an environment where cutting-edge technology meets a fast-paced industry? If so, we have the perfect opportunity for you! We are BAB Consult,...
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At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
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1,940 лв - 3,180 лв / месец (нето) от работодател
DEKRA Arbeit Group, with its more than 120 locations throughout Europe, is one of the most successful and innovative organizations in the area of personnel services. It is part of the DEKRA SE holding company, headquartered in Stuttgart, Germany and ...
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6,500 лв - 9,500 лв / месец (нето) от работодател
Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria. ~~~ Our client is a leading investment advisory firm based in Chicago, which provides a comprehensive and fully integrated wealth ma...
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Business Support Analyst Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing sol...
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BI Analyst Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and ga...
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LEM – Life Energy Motion At LEM, we help our customers and society accelerate the transition to a sustainable future. Our global team of 1,700 professionals which spans over 15 countries is dedicated to converting technology potential into powerf...
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HR Processes Specialist (GR) If you want to step in a multinational company with numerous development opportunities and amazing people, scroll no more! Bring your amazing personality, we will take care of the rest. As a People Services team we: We...
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1,940 лв - 2,170 лв / месец (нето) от работодател
Специалист „Човешки ресурси - ТРЗ“ „Алфа Консулт България“ търси специалисти за свой клиент на позиция „Специалист Човешки ресурси...
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About the Company: We are a BPO company founded in 2012, with three strategically located delivery centers worldwide. Over the years, we've built strong, long-term partnerships with leading tech companies across the USA and Europe, delivering reliab...
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Description About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelle...
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Senior Solutions Analyst Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing sol...
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The Trainer position is responsible for facilitating new hire training, onboarding, and continuing education courses. This position is also responsible for providing feedback to new employees as they progress through the new hire training program. Th...
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We are growing! Our brand-new client is a leading tobacco company dedicated to providing exceptional products and services to their customers. We are seeking a motivated and skilled Customer Service Representative to join our dynamic team. Your ty...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
This role reports directly to the Support Team Lead and emphasizes delivering exceptional customer service, ensuring effective problem resolution, and escalating issues when necessary.
What would you be doing?
- Provide assistance in diagnosing, troubleshooting, and answering product inquiries to clients;
- Assist Dealers and Homeowners during and after system installation and commissioning;
- Troubleshoot issues related to installations via phone, email, and live chat;
- Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved;
- Escalate complex issues to Team Lead as required;
- Meet group and individual performance metrics, including response times and resolution rates;
- Adhere to Environment, Health, Safety, and Quality Standards and Regulations;
- Handle transactions such as returns and exchanges (RMA’s).
As we highly value our employees, we provide:
- Training of 2 weeks (and quarterly refresher for 2 days) is required to be done in the office;
- Competitive salary;
- Regular working hours scheduled from Monday to Friday;
- Hybrid model - 3 days work from home, 2 days from the office;
- Unlimited bonuses from our Refer a Friend program - if you refer friends and they start working with us, it will be beneficial for you;
- Introductory training aimed at enhancing your product assistance skills;
- Additional health insurance and reimbursement for medical and dental services;
- Food vouchers from the first month + corporate discounts;
- Crafting a roadmap for your career progression and growth within a team of seasoned professionals, leveraging the collective strength of sharing experiences;
- Collaborating with friendly, driven, and enthusiastic colleagues to thrive in a positive and enjoyable workplace.
We're in search of innovators who embody the following:
- Prior experience in Customer Support at least 6 months;
- Excellent communication skills in Italian;
- Good knowledge of English;
- Strong diagnostic and analytical abilities with the capacity to work effectively in a team and under pressure;
- Understanding of customer needs and a proactive approach to problem-solving;
- Strong organizational skills and goal setting.
If you are passionate about renewable energy and have customer support experience, we invite you to apply for this position.
Join our team of positive professionals and contribute to some of the most successful organizations on the planet! It's individuals like YOU that make TTEC an exceptional workplace.
Click on the Apply Online button to let us know about you.
Please send us your CV in English. Only short-listed candidates will be invited for an interview. All documents will be treated with the highest level of confidentiality.
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